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Unable to delete SPAM with a malware payload

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: access, inbox, malware, payload, problem, Sophos Antivirus, spam, spam message, SPAM messages, threat

While using Outlook 2011 for Mac, I've recently received several SPAM messages with attached files containing Windows trojans or other malware. Once these messages arrive in my inbox, I see a warning from Sophos Antivirus and Outlook freezes. If I attempt to select the message, it highlights, but no action is possible. If I right click and select "delete" the highlighting jumps to a random message while the SPAM message remains in the inbox.

While this is happening, the Sophos quarantine manager attempts to delete the threat, but Outlook keeps downloading new copies to the cache. The only escape requires force-quitting Outlook. If I then restart Outlook, the problem resumes.

If I access the Exchange server using Outlook Web Access, I am unable to delete the SPAM message, or any other message. I just get an error stating that there's a server configuration problem.

The only way I can recover from this situation is to log on to a Windows 7 box, open Outlook 2010 and delete the message. Outlook on Windows has no problem deleting the message. I can then run Sophos antivirus to clear the cached malware attachment.

All the malware has been Windows oriented, so there's no threat to my Mac, but losing the use of Outlook while being unable to delete a SPAM message is more than a little disturbing.

There does not seem to be any preference I can set to keep Outlook from automatically downloading attachments.

I'm running OS X 10.6.8, Sophos 8.0.5c and up to date versions all the Office 2011 products.

icloud and Messenger 8

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: icloud, Mac OS X Lion, microsoft, Msn, offline message, OUT, SIGNED, system

hi ,
I'm using Mac OS X Lion 10.7.4 (11e53). I have 2 issues.
1. I can't sync my contacts through icloud anymore like I used to do with windows 7.
2. messenger is not messenger anymore. if someone sends me a message when I'm offline, I don't get it.
Also, If I want to send someone an offline message, msn quits and gives me the following message:"THE SYSTEM IS UNAVAILABLE NOW SO YOU HAVE BEEN SIGNED OUT OF MICROSOFT MESSENGER"
Can you please help?
thank you

Why doesn’t my "Inbox (on my computer)" folder show up in the left hand nav? I know it exists because I can move emails into it. How do I get it to appear there?

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: computer, default folder, folder, hand, impression, inbox, show

I'm under the impression that the "Inbox (on my computer)" should be a default folder located along with the other folders in the left had nav bar (it is not there). My account is an exchange server but I need to archive older mail onto my computer. I assume this is the reason that my computer is not archiving the email even though I have set up the rule and enabled it.

Please help.

"Authentication failed" – can’t receive or send mails

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: default, help, Outlook, port, sync

my outlook is linked to my hotmail account. whenever i try and sync..it just says "authentication failed as outlook does not support any of the available authentication methods"..have tried overriding default port..not helping..HELP!!!

My hotmail is working fine. When i log on it directly, i can send and receive mails without a problem.

Restoring or finding "On my computer" items

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: computer, corporate environment, custom folders, mac, Mac PowerBook, microsoft, microsoft office, panel, person, section

I'm using Microsoft Office 2011 for Mac in a corporate environment. To organize my email, I created folders to house my older sent and received messages. These custom folders were available from the "On My Computer" section visible in the left panel. After my Mac PowerBook died, I was provided a new laptop. The IT person migrated over all my email that was available on the server, but not the mail from the "On My Computer" folders. I used Time Machine to backup my system but was unable to restore it to the new Mac (IT person said it could not be done due to upgrade in OS). I'd like to be able to access the email that I had stored locally, but I don't know how to find it.

What would these files or folders be called by Outlook? Anybody know how I might access this data?

Thanks

recall e-mail in Mac Outlook

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: feature, Mac Outlook, Mac version, mistake, Office for Mac version, time, update, Windows

I have been a long time Outlook users. I found the Mac version is not as powerful as the one in Windows. As a professional, I need to occasionally recall e-mail sent out by mistake. Can you have this feature added to the next update? Thanks..
James

Disable shared calendar reminders/alerts

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: Calendar, change, Disable, event, nbsp

Recently, with no discernable change to any of my settings, I have started to receive shared calendar event alerts and need to turn them off.

Office for Mac 2011 – Read or Delivered Receipt???

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: office, Outlook, read, receipt, request

I have been using Outlook on a PC for many years Office 2010 - have changed to a MAC using Outlook in Office for Mac2011 how do i Track messages i.e. request a read / delivered receipt?

Can I purchase Outlook separately ?

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: business, Business edition, edition, issue, Regards, set, Student edition

I have purchased Office:mac online of the Student edition, however, i realized that Outlook is not included, can I purchase Outlook separately or do I have purchase a brand new set of Business edition again, it is funny if i have to do so.

If it is the warranty issue, can I just pay the different between Student and Business edition to upgrade to Business edition?

Regards

another sync client is already running

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: appointments, iCal calendars, iPhone, Microsoft Outlook, MS Outlook

Bug in SP1 of Microsoft Outlook 2011 for Mac - Service Pack 1?

I am running MS Outlook 2011 for Mac (version 14.2.2 (120421)) on a MacBook Pro with OS X 10.6.8. I only use Outlook for my email.

After installing SP1 for Outlook, all my calendars disappeared from iCal and from my iPhone! I still had them on my iPad which was not yet synchronized, so I added them manually back to iCal, including all my future appointments. Then I synchronized my MacBook with iPad and my iPhone. This deleted my calendar history on the iPad but at least the future appointments were back again. I ensured that a good backup was present on my Time Machine.

A few days later I noticed that all calendars had disappeared again from iCal and from my iPhone! Then I discovered that Outlook had imported the new calendars from iCal and apparently deleted them in Cal, along with the old appointments. I turned on Sync Services to bring them back to iCal. That worked: the calendars were copied back to iCal.

When I tried to synchronize my data with my iPhone, I got the following error message: "iTunes could not sync information to the iPhone (...) because another sync client is already running" .

I then turned off Sync Services in MS Outlook 2011 for Mac and restarted my MacBook. I could synchronize my data with my iPhone again, but... Outlook had again deleted my calendars from iCal!

Restoring my backup did not solve the problem. I can either synchronize while Outlook deletes my calendars or keep my calendars and not synchronize.

How can I stop Outlook from deleting my iCal calendars?

Question about Outlook Express