After installing and later reinstalling Microsoft Office for Mac 2011 on my new MacBook Pro, my Outlook worked fine.  

However, yesterday I reinstalled again using the same DVD on the same computer and Outlook now no longer works.  

It says: “Could not change to that identity. An unknown error has occurred in Outlook”.  

When I press "OK", it then tells me to "Select an identity".  

There is only one identity showing, which is "Main identity".  

When I press "OK", it goes back to the previous error message, and so on, backwards and forwards between the two messages, and Outlook never opens.  

Can anyone help? Thanks.

Jonathan
When transfering mail accounts from a xp computer to win7 computer I ended up with duplicate accounts. I used the easy transfer program and cable. I have two mail accounts and both have duplicates. I am afraid to delete accounts for fear I can lose emails.  am using Windows Live Mail 2011.
I have the same problem.I was unable to open Windows Live Mail. A message came up that I needed to update to Windows Live Essential. I did this and Windows Live Mail opens and receives emails but |I am unable to reply to any or to create new emails. The system just gives me a huge page of 'computer gobble de guke' containing several error messages. I have tried System Restore to go back to where I used to be and then it wont let me open Windows Live Mail again. If I uninstall Windows Live Essentials will the system go back to where it used to be with Windows Live Mail working again and will I keep all my emails and contacts or will I loose them all when I uninstall Windows Live Essentials.
I am getting the error 0x80040609 and a error 0x80040605. The update has messed up my computer so I can't open my email. I can not afford to lose all my contacts and personal folders. Microsoft really screwed up this update.
My computer was hacked and a message sent to all my email accounts.  I have recovered, etc, but text is coming up in Arabic.  What are the best things to do after changing passwords and updating security software?  TKU

I see that my question is similar to one that was posted about moving Live Mail:

Moving live mail messages to another computer via external hard drive

They said:

- I need to export my live mail messages to another computer. I used to do this with outlook express under XP without a problem, by physically copying...

 

Anyway I have Windows Mail, I get the same problems with property loss when trying to back them up and then  the .eml files can't be imported properly.

Is there a download I need?

Thanks for your help,

Yakub

AFTER THE MOST RECENT MS UPDATES TO MY WINDOWS 7 COMPUTER MUCH OF THE FUNCTIONALITY STOPPED IN SOME PROGRAMS. FOR EXAMPLE, IF I WERE TO LOG INTO FACEBOOK WE CANNOT SEND A MESSAGE OR POST A PICTURE FROM THIS COMPUTER, BUT CAN FROM ANOTHER COMPUTER. OUR WINDOWS MAIL CAN NO LONG BE ACCESSED. (WINDOWS ESENTIAL WAS UPDATED TOO). I DID A SYSTEM RESTORE TO GET MY COMPUTER BACK, BUT THEN OVER NIGHT THE UPDATES WERE INSTALLED AND NOTHING WORKS AGAIN. NEED TO GET THIS RESOLVED AS I ALSO WORK FROM HOME ON THIS COMPUTER OR OUR OTHER COMPUTER (XP) AND THRN MY WIFE WORKS ON THE WINDOWS 7 COMPUTER(THE ONE WITH THE PROBLEMS)

OKEASE ADVISE ME HOW RO CORRECT TO GET BACK OUR FUNCTIONALITY

When I try to go into my Windows Live Mail, a box comes on that says" Do you want to allow the following program to make changes to this computer " if I don't click on 'YES'  I  can't get into my e-mail account. Also all my contacts are gone, I can't even add them back in. I don't understand what happened, my e-mails were working just fine before Microsoft did a upgrade.
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