This is the second time this has happened, the first time the issue was resolved by somehow deleting the account and then reestablishing it, but I can't remember exactly what I did. I got a private message from a moderator, if someone can explain the process again I would be very grateful
لقد ارسلت لكم من قبل بالمشكله انا ايميلي لايفتح وجاني الرد واتبعت الخطوات المزكوره وملأت المعلومات المطلوبه ومازال ايميلي مغلق وايميلي هو

<removed by moderator>

I added Windows Live Messenger to my website. It shows me as Offline when Im clearly online and talking to contacts. What to do about this???

My website is (removed by the moderator).
suppose I need to send my financial documents to ,say, Bank Of America for a home loan. Would it be safe to use secured hotmail (https) to send pdf files (financial docs) to <removed by moderator>?
Thank you for our answer. I actually tried all the solutions you mentioned for me in your answer but I failed to get access to reset my password for my email account. I wondered why they didn't answer me when I sent the verification questionnaire, they did it before for another account they send immediately within 24 hours the link and it worked, and I changed the password.

Thanks in advance.
You have refused my several requests to gain access to my first mail on hotmail REMOVED BY MODERATOR , I gave you 3 passwords, mails of my friends so as the date of registration. Who could give 3 passwords unless it’s the owner of the mail? I need it especially for my work; it’s been years that I use that mail for all my relations at work, high school and university,   and my social life. I lost all the mails for my  work and my friends. Please help me to recover my mail. It's so important for me!!!