maintenance is down  every time I try to reset my password for the pass week and I didn't put the wrong password on when i logged on

Could someone please advise if Outlook is down, or if maintenance is being done on my account? I checked the status 2 different ways, and only saw that there were issues with mobile issues. I have been trying to access e-mails from my PC for the last 30 minutes to no avail.

 

Please don't ask me to optimize my browser or act like it's an issue with my computer. This happens every 3 or 4 months, usually when Outlook is being upgraded, or maintenance is being performed, and no one tells users in advance! It is beyond frustrating. Fortunately, I have a gmail account that I am using more frequently (and that I NEVER have this problem with), but I still need to access hotmail e-mail messages.

 

Real information and a solution to the problem woudl be greatly appreciated.

Dear Hotmail Staff,

Is there a way to recover emails received from a specific email address and between date range?

(NB : If additional maintenance and costs are needed for this request, please let me know and send the cost estimate. Depending on the price I will let you know if I will be able to pay this).

In 2011 I received an email from my sister with it attached a copy of my University degree. This is email has been deleted since.
The attachment would be really valuable information for me because it could help me finding a job. I am unemployed right now.

The option to recover recent deleted emails in Hotmail doesn't work for me. But I am convinced that you have other tools and
ways to this find back in your system.

- Period : between February 2011 and December 2011
- Emails to look at : containing attachments only
- Email address (sender) : (deleted in order to preserve privacy)
- Email address (recipient) : (deleted in order to preserve privacy)
Thanks,
Alex
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