instructions for the new "people" page in Hotmail

14. September 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , , , ,

OK. So you have changed contacts in hotmail which now opens a page called People.  However, you did not make this page user friendly at all and finding help under "help" is useless to say the least.  I don't know how to delete, edit, how to get back to hotmail.  The help section tells me nothing!!!  Where can I find detailed instructions on how to use People.  My contacts are a very important part of having hotmail but without knowing how to use people, what good is it.  Need an answer soon or I may be changing my e-mail account.  FRUSTRATED AND DISAPPOINTED IN MICROSOFT!!!

 

 

 

Distorted or jumbled mailbox? Page is mixed up and blue?

09. September 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , , , ,

Some users have reported the following problems in the last few days in the forums. The problems are -

  • Distorted Mail box
  • Everything seems jumbled
  • Page is mixed up and blue
  • hotmail format has changed
  • hotmail is not loading properly
  • message appears at bottom of the page

Microsoft Hotmail team made some fixes on Friday 7th Sept and believes these issue should not exist anymore.

Some users of Hotmail have reported the following workaround for for them:

  1. Log into Hotmail
  2. Navigate to your Inbox
  3. In the upper right corner of the page, select Options and More options…
  4. Under the Customizing Hotmail section select Advanced privacy settings
  5. Under the Using HTTPS for Extra Security section select Go to HTTPS settings
  6. Sign in with your Live ID if prompted
  7. You should now be on a page titled Connect with HTTPS. Click the button to enable “Use HTTPS automatically (please see the note above)”
  8. Click the Save button and you will be returned to your Inbox.

Note: The above workaround doesn't apply to Outlook.com as Outlook.com defaults to HTTPS (even if you chose to be defaulted to HTTP, Outlook.com will default you to HTTPS only. Its all good, HTTPS is better!)

 It is possible that the browser that you are using cached all the bad data when you had the problem. We suggest that you optimize your browser. You can refer to this link for the steps on How to How to Clear your Browser's Cache. We also suggest that you follow the troubleshooting that was provided on this link:Are you having trouble reading your messages?

If any of the steps worked for you, please reply to the thread and let us know which one worked for you.

If the above suggested resolutions didnt fix the issue for you, Microsoft would need your help in investigating the issue further, as we are unable to reproduce the issue at our end.

We need you to provide us a fiddler trace. Steps to capture a trace are given below. If you are willing to help Microsoft investigate further, please reply to thread with -

"I'm willing to help Microsoft and provide a fiddle trace. Please open a private upload area, I'll upload the log file for you".

Once we see you message we will open the private area where you could provide us with logs.

Thanks for your help in advance.

Best regards,

Shikha

 

Why doesn’t a newly created group show up in the "to" section in hotmail?

31. August 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,
I'm a Scout Leader who needs to contact the parents on a regular basis. To make life easy I sorted the Scouts into ages and created groups accordingly in order to do this.
Each September new members come into the Troop and I have to update groups or create a new one. I did this today and found that when I want to send an email to the new group I have to go through a long winded process to do so. Normally I would type the first letter of the group in the "to" section and it would come up with the group. Now I have to go into "people", select the group and then send the email. My original groups still work in the previous fashion so why not the new one? I can't do this in the future as I often email differing groups and this is making it more complicated than necessary especially with approx. 50 Scouts in the Troop.
Can anyone help?

How to recover Outlook data if the rebuild fails

04. August 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , ,

I am using Outlook 2011 14.2.3 on Mountain Lion

I am unable to rebuild the database and i followed the steps from section 'if the rebuild or repair fails' in the link below which did not help either

http://www.officeformachelp.com/outlook/troubleshoot/#hailmary

 

I have mails in then which are really important

 

 

Restoring or finding "On my computer" items

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
I'm using Microsoft Office 2011 for Mac in a corporate environment.  To organize my email, I created folders to house my older sent and received messages.  These custom folders were available from the "On My Computer" section visible in the left panel. After my Mac PowerBook died, I was provided a new laptop.  The IT person migrated over all my email that was available on the server, but not the mail from the "On My Computer" folders.  I used Time Machine to backup my system but was unable to restore it to the new Mac (IT person said it could not be done due to upgrade in OS).  I'd like to be able to access the email that I had stored locally, but I don't know how to find it. 

What would these files or folders be called by Outlook?  Anybody know how I might access this data?

Thanks

Where is the troubleshooting log saved in the directory for Windows Live Mail?

29. June 2012 · Write a comment · Categories: livemail · Tags: , , , , , , ,

Hello. If there is another forum where this topic belongs, please advise in which it should be. I use 64-bit Win7.  In Windows Live Mail program, Options>Advanced>Maintenance, there is a section for choosing to create a log for troubleshooting. Where does the log get put, and what size will it reach? I am actually interested in the log for News, not Mail, but I expect that they are both saved in the same place.Thanks.

<Windows 7>

How can all messages in Windows Live Mail "inbox" be selected for transfer to storage folder?

22. May 2012 · Write a comment · Categories: livemail · Tags: , , , , , ,
I am trying to select all 900 plus of my current messages in the "Inbox"  folder for transfer to the "Inbox" folder in the Storage section of Windows Live Mail.  I understand that I can select one message and transfer it with a few simple strokes, but how can all messages be selected at the same time for a bulk transfer?  
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