When I use the contact search window to find a contact it displays a short version of the card with only 1 telephone number or email address. To see the full card requires clicking on an almost invisible box. Is there a setting that will display the
full card initially when found through the search box?
I have answered the security questions and am not receiving any replies in the 24 hr period as stated. The telephone number and email address i provided when i opened my account 10 years ago have both been lost as my telephone number belonged to the company
who's email address I provided has shut down now. How can I access the account have phoned Microsoft who are not useful at all.
I am trying to sort out the mess my friend got into with her hotmail account.
She had it hacked by some b*stard who has added his telephone number to the account. She managed to get back into to it once and turned on 2 step verification I believe, but he then managed to add HIS telephone number to the account, and since then she has been unable to get back in.
She has a gmail recovery email on the account.
You get in a loop like this :
Go to reset password
Sends email to the gmail acccount
Go back to login and it wants an alternative method, but you can't use the same email address again - WHY ????? I've just used it ! This is madness
So the only alternative is the phone number which belongs to some b*stard in India.
"Since you recently used this info to reset your password, you need to pick a different way to verify your account.
This extra security step is in place because you've turned on two-step verification. If the other options don't work for you, the info you used to reset your password will work as your second factor starting 12/1/2013."
What on earth does that last sentence mean ? "the info you used to reset your password will work as your second factor" I realise the 12/1/2013 means locked out AGAIN. ARRRGGGGHHHHHHHHHHH.
We have had this every time we have tried to reset the password.
Does ANYONE have any idea how to get round this ? It is ridiculous that a legitimate owner of an account finds themselves locked out by a 3rd party who had no right to be there in the first place.
We have tried the normal answer 40 questions recovery method, but kindly, M$ in their infinite wisdom don't let you use this if you have two step verification enabled. "Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know."
So now she has been without her account for about 4 months or so as she keeps getting kicked back out again, and is fed up to the back teeth with the recovery system and anything Microsoft.
I'd be grateful if someone could give us an idea of how we can retrieve this account.
B. Rgds
John
PS I can supply the relevant account information on request, along with DNA samples and anything else required.....
She had it hacked by some b*stard who has added his telephone number to the account. She managed to get back into to it once and turned on 2 step verification I believe, but he then managed to add HIS telephone number to the account, and since then she has been unable to get back in.
She has a gmail recovery email on the account.
You get in a loop like this :
Go to reset password
Sends email to the gmail acccount
Go back to login and it wants an alternative method, but you can't use the same email address again - WHY ????? I've just used it ! This is madness
So the only alternative is the phone number which belongs to some b*stard in India.
"Since you recently used this info to reset your password, you need to pick a different way to verify your account.
This extra security step is in place because you've turned on two-step verification. If the other options don't work for you, the info you used to reset your password will work as your second factor starting 12/1/2013."
What on earth does that last sentence mean ? "the info you used to reset your password will work as your second factor" I realise the 12/1/2013 means locked out AGAIN. ARRRGGGGHHHHHHHHHHH.
We have had this every time we have tried to reset the password.
Does ANYONE have any idea how to get round this ? It is ridiculous that a legitimate owner of an account finds themselves locked out by a 3rd party who had no right to be there in the first place.
We have tried the normal answer 40 questions recovery method, but kindly, M$ in their infinite wisdom don't let you use this if you have two step verification enabled. "Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know."
So now she has been without her account for about 4 months or so as she keeps getting kicked back out again, and is fed up to the back teeth with the recovery system and anything Microsoft.
I'd be grateful if someone could give us an idea of how we can retrieve this account.
B. Rgds
John
PS I can supply the relevant account information on request, along with DNA samples and anything else required.....
Account was temporarily blocked. When trying to open I am asked for Telephone number to verify. Arem't there other means to check account like alternative e-mail address? Please advise, Thanks
I'm not certain what happened, but all of my emails, both on the outlook and web versions of my hotmail have vanished???
Is there any advise on where this could have gone or a telephone number that I can contact someone at hotmail to helpo?
Many of this relate to business and are important.
Thanks in advance,
Warren
My neice has been unable to sign into her email inbox for months as each time she attempts to sign in, a notice saying 'It looks like someone else may be using your account' appears and it seems the only way forward is to provide Microsoft with her mobile
phone number.
She is not willing to do so.
We would like to be given access back to her account, without providing personal telephone contact details.
P.S. She has answered security questions and when she presses 'Next' it directs straight back to the telephone number page.
She has tried to post her question onto this forum and when she presses the 'Ask a question' button, it directs back to the telephone number page.
She is not willing to just create a new account and never be able to access her unseen emails.
Assistance is required, and would be appreciated.
Originally I had messenger, this was changed to Outlook.com (from my point of view a retrograde step) and no sooner have I got use to this, I now find that when trying to sign in a new window opens and says that I may think that they are being over cautious
and I need to give alternative e-mail address in order that they can send me a logging in code ( or telephone number for same purpose) and that my current security information will be removed in 30 days. So far they have sent me 3 different codes by telephone
: 1 of them 3 times, a different one 2 times, and a single one. NONE OF THESE WORK. So the next step was to set up an alternative e-mail address , this I did with Yahoo and sure enough they sent me yet another new code. Followed instructions recieved and apparently
everything was supposed to be fine dandy. Guess what , the next time I logged onto Outlook.Com to check my e-mails I attempted to log in using the new code number and yes sure enough I was told that this was incorrect. Strange how since then, I am back to
logging in in the manner I had got used to and no more being taken to a new window. DOES ANYONE HAVE A CLUE AS TO WHAT THE **** IS GOING ON ?
After what seems like a decade of relatively trouble free email, I have grown weary of being asked for extra security details.
I will never give in to Microsofts demand for an extra email address, or a personal telephone number, so I have moved to a new email provider.
I am ready to confirm the closure of my old account and have tried repeatedly to do so, but I keep getting the error message -
"We can't show you that page. Our server is having a problem. We're working to fix it as soon as we can, so try again in a few minutes."
I have no billing set up and only ever used the hotmail facility.
I have my old email address and its unique ID number ready to give you.
Please can you assist and close my account.
I will never give in to Microsofts demand for an extra email address, or a personal telephone number, so I have moved to a new email provider.
I am ready to confirm the closure of my old account and have tried repeatedly to do so, but I keep getting the error message -
"We can't show you that page. Our server is having a problem. We're working to fix it as soon as we can, so try again in a few minutes."
I have no billing set up and only ever used the hotmail facility.
I have my old email address and its unique ID number ready to give you.
Please can you assist and close my account.
staff,
must provide microsoft with telephone number otherwise will lock down my hotmail account. this is a federal disaster area in NJ and hot mail is mu communications can you help? many gov agencies have my e-mail account and i am waiting for replies.
my correct-mail is *** Email address is removed for privacy *** / *** Email address is removed for privacy *** is not my account.
thanks paul
<Windows XP/IE8>
The telephone number listed on my account is outdated. When I try to change it, as well as other pertinent information on the account (i.e. it's time for my annual pymt) I receive instruction that for security reasons they first need to text or call me with a security code.....but of course I don't have that telephone number anymore. When I call Microsoft, I receive a recording that tells me I don't have access to customer service (SIGH).
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