She is not willing to do so.
We would like to be given access back to her account, without providing personal telephone contact details.
P.S. She has answered security questions and when she presses 'Next' it directs straight back to the telephone number page.
She has tried to post her question onto this forum and when she presses the 'Ask a question' button, it directs back to the telephone number page.
She is not willing to just create a new account and never be able to access her unseen emails.
Assistance is required, and would be appreciated.
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