I created a hotmail account before MS aquiring the company and had a password that worked. Recently with Live login, I had to change password. The phone number has changed and as a result I created a 2nd acct for hotmail to send me reset password instructions. In the long questionnaire, I responded to as much as I could remember. I even entered old password that worked fine and secret question and I still get denied.
Is it because hotmail has deleted the account and this is thier way of saying you are denied?
I need someone to email me and explain. I have too much information stored on my email folders and need to recover it. Obviously my second account has my name and info, so I can't be fake. At some point you have to belive the person is genuine if security question and old password is answered.
my 2nd account is <removed by the moderator> or you can also reply to <removed by the moderator> which I believe was my alternate email.
Thanks you
Farid
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