All the mail in my "local" folders has been lost after rebuilding an identity

30. November 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , ,
Help!  I had to rebuild my identity in Outlook for Mac after a problem and now all of my "local" mail is gone.  Here are the steps that I went through:

1. I made a copy of Office 2011 Identities folder before taking any steps.
2. I opened the Microsoft Database utility and deleted the existing identities.
3. I created a new "Main Identity".
4. I replaced all of the contents of the new "Data Records" folder with the contents of the "Data Records" folder from the copy I created in step 1.  This file has 1.61 GB of data from 11,543 items.
5. I used the Microsoft Database Utility to rebuild my Main identity and create a new database.

Unfortunately, this new database is only 27.3 MB and when I open Outlook, none of my old mail is there.  It appears that the rebuild is not pulling in the content of the Data Records Folder.

Please help.  I'm dying.

As I go through the install of auto updates for Office 2011 on MAC I cannot close "microsoft database deamon" and SyncServicesAgent, what to do?

16. November 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , ,
MacBook Air --- updates are automatic ... Get to the install selected hard drive and then get "must close" these before install can continue. Cannot find Microsoft Database Daemon or SyncServicesAgent to close those --- what am I doing wrong? 

Thanks

Office 2011 Update 14.2.4 Installation

21. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , ,
I have quit all Office applications
How do i close Microsoft Database Daemon.app and SyncServicesAgent.app 

My Outlook Quit Unexpectedly with an Error

08. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
My Outlook Quit Unexpectedly with an Error Report being sent to Apple. Tried Rebuilding the Database using Microsoft Database Utility, Even this could not rebuild, Also made Duplication of The Office 2011 Identity. Still not able to open Outlook the error reports it as Crash. Can any one suggest with a solution?

Below is the Error Report:

Process:         Microsoft Outlook [18824]
Path:            /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier:      com.microsoft.Outlook
Version:         14.2.3 (14.2.3)
Build Info:      Unknown-120616~0
Code Type:       X86 (Native)
Parent Process:  launchd [178]

Date/Time:       2012-09-08 11:13:38.240 +0530
OS Version:      Mac OS X 10.7.4 (11E53)
Report Version:  9

Interval Since Last Report:          40323 sec
Crashes Since Last Report:           5
Per-App Interval Since Last Report:  161 sec
Per-App Crashes Since Last Report:   5
Anonymous UUID:                      77A8AE11-7948-4BD8-A80F-7790DBD25C1C

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
objc[18824]: garbage collection is OFF
[18824] stack overflow

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x983119c6 __pthread_kill + 10
1   libsystem_c.dylib             0x96ec0f78 pthread_kill + 106
2   libsystem_c.dylib             0x96eb1ce3 __abort + 198
3   libsystem_c.dylib             0x96eae64a __stack_chk_fail + 253
4   com.microsoft.outlook.core.framework 0x019b58fa CUUDeCodeStream::UUDecode(char const*, long) + 794
5   com.microsoft.outlook.core.framework 0x019b5928 CUUDeCodeStream::PutBytes(void const*, long&) + 34
6   com.microsoft.outlook.core.framework 0x018ab753 CStreamDecoder::ReadSome() + 129
7   com.microsoft.outlook.core.framework 0x018ac984 UEncodeDecode::DecodePart(CDBMIMEPart*, FSSpec const&, unsigned char) + 3351
8   com.microsoft.outlook.core.framework 0x018aca80 UEncodeDecode::DecodePart(CDBMIMEPart*, FSRef const&, unsigned char) + 91
9   com.microsoft.outlook.core.framework 0x018964e3 CAttachment::Decode(FSRef const&, CUnicodeString const&, FSRef&, unsigned char) const + 977
10  com.microsoft.outlook.core.framework 0x0189a3e8 UAttachmentUtils::SaveToFile(CAttachment const*, FSRef const&, CUnicodeString const&, FSRef&, bool) + 1399
11  com.microsoft.outlook.core.framework 0x0189a6c2 UAttachmentUtils::SaveToFolder(CAttachment const*, FSRef const&, FSRef&, bool) + 147
12  com.microsoft.outlook.core.framework 0x0189a756 UAttachmentUtils::SaveToTemp(CAttachment const*, FSRef&, bool) + 109
13  com.microsoft.Outlook         0x00210fee CSharablePtr<CSourceAttachment>::Set(CSourceAttachment*) + 3934
14  com.microsoft.Outlook         0x00229a56 __gnu_cxx::hashtable<std::pair<unsigned long const, CFolder*>, unsigned long, __gnu_cxx::hash<unsigned long>, std::_Select1st<std::pair<unsigned long const, CFolder*> >, std::equal_to<unsigned long>, std::allocator<CFolder*> >::equal_range(unsigned long const&) + 28406
15  com.microsoft.Outlook         0x00223d85 __gnu_cxx::hashtable<std::pair<unsigned long const, CFolder*>, unsigned long, __gnu_cxx::hash<unsigned long>, std::_Select1st<std::pair<unsigned long const, CFolder*> >, std::equal_to<unsigned long>, std::allocator<CFolder*> >::equal_range(unsigned long const&) + 4645
16  com.microsoft.Outlook         0x000bb17d std::_List_base<std::tr1::shared_ptr<EWS::CBaseResponseMessage>, std::allocator<std::tr1::shared_ptr<EWS::CBaseResponseMessage> > >::_M_clear() + 3467
17  com.microsoft.Outlook         0x00322d87 CUnicodeString const& UCharset::ReadUnicodeSTROnlyOnce<(short)25373, (short)294>() + 31582
18  com.microsoft.outlook.legacy.framework 0x0210d422 CScheduleExecutor::Execute(CScheduleRecord*, bool) + 334
19  com.microsoft.outlook.legacy.framework 0x01feaf7f CScheduleMgr::ExecuteStartupSchedules() const + 279
20  com.microsoft.Outlook         0x0009f6ad int signed_cast<int, unsigned long>(unsigned long, bool) + 1571
21  com.microsoft.powerplantcore   0x02869322 LPeriodical::DevoteTimeToIdlers(EventRecord const&) + 104
22  com.microsoft.Outlook         0x0009f38e int signed_cast<int, unsigned long>(unsigned long, bool) + 772
23  com.apple.Foundation           0x9c9c3bab __NSFireTimer + 166
24  com.apple.CoreFoundation       0x9a8372a6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
25  com.apple.CoreFoundation       0x9a836c37 __CFRunLoopDoTimer + 743
26  com.apple.CoreFoundation       0x9a815cd0 __CFRunLoopRun + 1888
27  com.apple.CoreFoundation       0x9a8151dc CFRunLoopRunSpecific + 332
28  com.apple.CoreFoundation       0x9a815088 CFRunLoopRunInMode + 120
29  com.apple.HIToolbox           0x93c9c723 RunCurrentEventLoopInMode + 318
30  com.apple.HIToolbox           0x93ca39b6 ReceiveNextEventCommon + 168
31  com.apple.HIToolbox           0x93ca38fa BlockUntilNextEventMatchingListInMode + 88
32  com.apple.AppKit               0x946a90d8 _DPSNextEvent + 678
33  com.apple.AppKit               0x946a8942 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
34  com.apple.AppKit               0x946a4cb1 -[NSApplication run] + 911
35  com.apple.AppKit               0x94935bd9 NSApplicationMain + 1054
36  com.microsoft.Outlook         0x0001eeae CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 480

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x9831290a kevent + 10
1   libdispatch.dylib             0x9a7cde10 _dispatch_mgr_invoke + 969
2   libdispatch.dylib             0x9a7cc85f _dispatch_mgr_thread + 53

Thread 2:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 3:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 4:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 5:
0   libsystem_kernel.dylib         0x9830fc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x9830f1f6 mach_msg + 70
2   com.microsoft.merp             0x0284fb8e MerpCreateSession + 5819
3   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
4   libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 6:
0   libsystem_kernel.dylib         0x98311bb2 __semwait_signal + 10
1   libsystem_c.dylib             0x96e737b9 nanosleep$UNIX2003 + 187
2   com.apple.Foundation           0x9ca0602b +[NSThread sleepForTimeInterval:] + 170
3   com.microsoft.mcp             0x01270530 RegisterWindowForMouseMoveEvents + 1011
4   com.apple.Foundation           0x9c9c5e25 -[NSThread main] + 45
5   com.apple.Foundation           0x9c9c5dd5 __NSThread__main__ + 1582
6   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
7   libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 7:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 8:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 9:: WebCore: LocalStorage
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e7342c pthread_cond_wait$UNIX2003 + 71
3   com.apple.JavaScriptCore       0x999c6e81 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
4   com.apple.WebCore             0x90851501 WTF::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 135
5   com.apple.WebCore             0x90851454 WebCore::LocalStorageThread::threadEntryPoint() + 74
6   com.apple.WebCore             0x908513b1 WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 17
7   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
8   libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 10:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e7342c pthread_cond_wait$UNIX2003 + 71

Thread 11:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e7342c pthread_cond_wait$UNIX2003 + 71

Thread 12:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e7342c pthread_cond_wait$UNIX2003 + 71

Thread 13:: JavaScriptCore::BlockFree
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e733e0 pthread_cond_timedwait$UNIX2003 + 70
3   com.apple.JavaScriptCore       0x999c6ecc WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 156
4   com.apple.JavaScriptCore       0x99c14c33 JSC::Heap::blockFreeingThreadMain() + 323
5   com.apple.JavaScriptCore       0x99c14c6f JSC::Heap::blockFreeingThreadStartFunc(void*) + 15
6   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
7   libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 14:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib         0x9830fc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x9830f1f6 mach_msg + 70
2   com.apple.CoreFoundation       0x9a80c9da __CFRunLoopServiceMachPort + 170
3   com.apple.CoreFoundation       0x9a815b04 __CFRunLoopRun + 1428
4   com.apple.CoreFoundation       0x9a8151dc CFRunLoopRunSpecific + 332
5   com.apple.CoreFoundation       0x9a815088 CFRunLoopRunInMode + 120
6   com.apple.Foundation           0x9c9d20c4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 378
7   com.apple.Foundation           0x9c9c5e25 -[NSThread main] + 45
8   com.apple.Foundation           0x9c9c5dd5 __NSThread__main__ + 1582
9   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
10  libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x00000031  ecx: 0xc0015e7c  edx: 0x983119c6
  edi: 0xacbf02c0  esi: 0x00000006  ebp: 0xc0015e98  esp: 0xc0015e7c
   ss: 0x00000023  efl: 0x00000246  eip: 0x983119c6   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
  cr2: 0x0b608000
Logical CPU: 0

Outlook 2011 is missing email

14. August 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
I recently purchased a MacBook Pro with Mountain Lion installed.  I added Office for Mac: 2011, Home & Business.  OS and Office fully updated.

I have an IMAP e-mail account.  Outlook is not connected to an exchange server.

There are messages not showing up in Outlook that are showing in my inbox on the server.  

Troubleshooting steps:
Used Microsoft Database Utility to rebuild my Identity.
Used Microsoft Database Utility to create a new identity.
Deleted ALL Identities and rebuilt a new one.
Configured Mail to connect to same server without issue and no missing messages.
Removed all filters.

Additional information:
Status bar indicates "All folders are up to date."
Status bar indicates "Connected to mydomain"
Enabled Schedule "Send & Receive All" and added action to Receive Mail.
When I do a "Send & Receive All" from schedules, Outlook indicates downloading 6 messages, but the server has 10 messages in the user's inbox.  She has 4 messages in Outlook.  That does total 10.





How to Export Outlook database–emails and contacts–into a disk drive for use in PC or another computer?

16. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
I used the Export in the Outlook into an external USB disk but it failed. The .olm files could not be Exported. Several times it went into Rebuild of Microsoft Database Utility which also did not fix the problems. It was so easy to Export the Outlook database in PC but very difficult to Import into Outlook for Mac and now impossible to Export from Outlook for Mac. I do regret getting the Outlook for Mac.

I think Microsoft Outlook for Mac should not be sold to the public until it is fixed completely. 

Outlook for Mac – Won’t Open, Database Utility – Crashes

11. June 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , ,
Shortly after installing Office 2011 for Mac, everything went pretty sour (I'm on Lion 10.7.4). Here's a roundup of the situation.

1) Lync starts, but then promptly crashes with a EXC_BAD_ACCESS. Crash log is below:

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-06-11 00:52:18 +0000
Application Name: Microsoft Lync
Application Bundle ID: com.microsoft.Lync
Application Signature: UCCP
Application Version: 14.0.0.110823
Crashed Module Name: Microsoft Lync
Crashed Module Version: 14.0.0.110823
Crashed Module Offset: 0x00011a1b
Blame Module Name: Microsoft Lync
Blame Module Version: 14.0.0.110823
Blame Module Offset: 0x00011a1b
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Crashed thread: 38

Already tried a re-install, deleting certificates, re-installing again.

2) Outlook then decided to bite the dust too. It worked twice, and then it just won't launch. The menu bar is up at the top, but no UI displays at all. Oddly enough, it works on other user accounts but I get the feeling that's a temporary thing too.

Now of course you're saying 'Well, just go use the Microsoft Database Utility and rebuild! Duh!" I could if I would, so that brings us to problem #3. (Oh, tried a re-install here too).

3) Microsoft Database Utility crashes faster than anything else I've ever seen. Quite remarkable really. Here's its crash log:

Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2012-06-11 00:55:41 +0000
Application Name: Microsoft Database Utility
Application Bundle ID: com.microsoft.outlook.database_utility
Application Signature: DUlr
Application Version: 14.2.0.120402
Crashed Module Name: merp
Crashed Module Version: 2.2.4.120402
Crashed Module Offset: 0x00003aa2
Blame Module Name: Microsoft Database Utility
Blame Module Version: 14.2.0.120402
Blame Module Offset: 0x00005ea8
Application LCID: 0
Extra app info: Reg=en Loc=0x0000
Crashed thread: 0

I am in need of serious help. I've ready several dozen forum posts on way too many forums, and I feel like a headless chicken.

Thank you to anyone who can help me out!

~J

Mac Outlook crash and can’t repair by Microsoft database utility

31. May 2012 · Write a comment · Categories: Uncategorized · Tags: , , , , , , , , ,
Outlook Crash after update Office for Mac 2011 v14.1.0 to v14.2.2

1.Can't open Outlook
2.Reinstall Office for Mac 
3.Try to use Microsoft Database Utility to repair database file
4.Finish and no any error message (Size is not same, one time is 22 MB, another is 30MB)
5.Try to import this database to Outlook, Can't import
6.Show follow error message: The data file is damaged and Outlook is not able to import.
7.Try to update to 14.2.2
8.Still no available to import

Please help me to resolve this problem, these emails and information are very important for me.

Thanks!