Question asked on Nov 30, 2012
Help! I had to rebuild my identity in Outlook for Mac after a problem and now all of my "local" mail is gone. Here are the steps that I went through:
1. I made a copy of Office 2011 Identities folder before taking any steps.
2. I opened the Microsoft Database utility and deleted the existing identities.
3. I created a new "Main Identity".
4. I replaced all of the contents of the new "Data Records" folder with the contents of the "Data Records" folder from the copy I created in step 1. This file has 1.61 GB of data from 11,543 items.
5. I used the Microsoft Database Utility to rebuild my Main identity and create a new database.
Unfortunately, this new database is only 27.3 MB and when I open Outlook, none of my old mail is there. It appears that the rebuild is not pulling in the content of the Data Records Folder.
Please help. I'm dying.
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