--- Original Message ---
<removed by the moderaotr>
After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address
your concern.
You may post your concern through the following link:
http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin
Sincerely,
Alice
Online Safety Team
--- Original Message ---
- Help
- Feedback
For the quickest resolution, please go to https://account.live.com/resetpassword.aspx. From there, you can prove your account ownership, get a new password, and reactivate your account. Please note that due to the nature of a hacked account and for your security, you need to pass the validation process for us to recover the account for you.
Please let me know if you have any questions
Sincerely,
Online Safety Team
--- Original Message ---
<removed by the moderator>
Hello,
Thank you for the request to reactivate your accounts.
We understand that you are encountering some issues when you try to access your Profile account. Upon further investigation, we found out that it was already deleted. Due to this reason we are unable to assists you with your request. But you can always create
a new Profile account.
Please refer to this link for step by step directions to set up your account:
http://explore.live.com/windows-live-profile
With regards to your Microsoft SkyDrive account, we have determined that it was closed due to contents which are in violation of our Terms of use. Due to this reason, we ask that you please review your photos and remove within 48 hours those that violate our
policy. If any content that violates these terms remains on your Microsoft SkyDrive page after 48 hours, we will unfortunately have to close your account.
Here’s an example of what needs to be removed:
https://admin.services.skydrive.live.com/documentdetails.aspx/Sam%20from%20Squirt/Sucking2.jpg?cid=61a808b53c713e49
This is just an example of a photo considered to be inappropriate. Please review all of your photos and remove any that violate our policy. Some examples of what isn’t permitted include pictures of babies or small children where genitalia is exposed, or pictures
of children or adults that depict any partial or full nudity.
You may delete files from your SkyDrive account by following these instructions:
How to delete Files/Photos:
1. Sign in to SkyDrive.live.com using your Microsoft Account and password.
2. Select the location of the photos/folder you wish to delete by clicking the checkbox beside each folder/file name.
3. Then on the Right Side Panel click Delete.
4. Select Yes on the prompt to confirm deletion.
You may also set the files/folders to Private by following these instructions:
How to set Files/Folders to Private:
1. Sign in to SkyDrive.live.com using your Microsoft Account and password.
2. Navigate to the Shared folder that contains the offending file..
3. Select the file to be removed by clicking the checkbox beside the folder/file name.
4. Then on the options shown on the Right Side Panel ,under Sharing, click on Share.
5. Select Don't Share this folder on the pop up window or you can click the "x" mark besides every sharing option.
Thanks for your understanding and for helping us provide a safe and enjoyable experience for everyone.
Johnette
Online Safety Team
--- Original Message ---
<removed by the moderator>
SkyDrive Account or Profile Activation
What type of problem do you have?
Full name:
Sam Stein
The e-mail address for us to send a response:
<re;moved by the moderator>
Primary email address or member ID associated with the account that you are reporting:
<removed by the moderator>
Which operating system are you using?: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)
Which browser are you using: IE9
Location: en-us - English (United States)
Type of Support: E-mail Support
Browser Default Language: en-US
<removed by the moderator>
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