Purchased a Mac Book Pro 4 days ago and installed the Office Business Edition with Outlook. I entered all the ISP POP account information to access and email and it worked. I was able to send and receive emails. I QUIT Outlook for the night and the next day upon opening Outlook 2011, there was no data and no account setup. I went under Finder and noticed in Documents that all the emails we listed there. I tried to open them there and I had an error stating that I was not the right Identity. Since I am new to Mac, I recreated my mail account and got email to work again and tried accessing these files with no success. I QUIT Outlook again and the same thing happen when I reopened Outlook. All data was gone along with my account settings. The information was added to the Documents folder.
My trouble shooting so far:
1.) Using the OPTION button, I clicked on Outlook to bring up the Database Utility which just shows 1 identity
Next steps in my troubleshooting and fixing my problem is greatly appreciated.
Thank you,
James
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