I was using the hotmail email account we've had for over 10 years just over 6 hours ago. Now when we try to log in hotmail says that account doesn't exisit. I was just using it earlier today. What's weird is that our auxillary hotmail account is working but since that is not the mail account we have tied to oru business, it is not helping except for accessing the help pages. How can we get our main email account back??? Right now there are some very important emails that are flagged in that account. Can anyone please help us??? We also know that any new emails sent to our main email address, the one Microsoft Hotmail says doesn't exist, don't post. Also when I tried to set up a new email address using our supposedly non exsistant address, hotmail says it's taken. So what gives? Any help to get this back will be appreciated.
Some users have reported the following problems in the last few days in the forums. The problems are -
- Distorted Mail box
- Everything seems jumbled
- Page is mixed up and blue
- hotmail format has changed
- hotmail is not loading properly
- message appears at bottom of the page
Microsoft Hotmail team made some fixes on Friday 7th Sept and believes these issue should not exist anymore.
Some users of Hotmail have reported the following workaround for for them:
- Log into Hotmail
- Navigate to your Inbox
- In the upper right corner of the page, select Options and More options…
- Under the Customizing Hotmail section select Advanced privacy settings
- Under the Using HTTPS for Extra Security section select Go to HTTPS settings
- Sign in with your Live ID if prompted
- You should now be on a page titled Connect with HTTPS. Click the button to enable “Use HTTPS automatically (please see the note above)”
- Click the Save button and you will be returned to your Inbox.
Note: The above workaround doesn't apply to Outlook.com as Outlook.com defaults to HTTPS (even if you chose to be defaulted to HTTP, Outlook.com will default you to HTTPS only. Its all good, HTTPS is better!)
It is possible that the browser that you are using cached all the bad data when you had the problem. We suggest that you optimize your browser. You can refer to this link for the steps on How to How to Clear your Browser's Cache. We also suggest that you follow the troubleshooting that was provided on this link:Are you having trouble reading your messages?
If any of the steps worked for you, please reply to the thread and let us know which one worked for you.
If the above suggested resolutions didnt fix the issue for you, Microsoft would need your help in investigating the issue further, as we are unable to reproduce the issue at our end.
We need you to provide us a fiddler trace. Steps to capture a trace are given below. If you are willing to help Microsoft investigate further, please reply to thread with -
"I'm willing to help Microsoft and provide a fiddle trace. Please open a private upload area, I'll upload the log file for you".
Once we see you message we will open the private area where you could provide us with logs.
Thanks for your help in advance.
Best regards,
Shikha
To the administrators of Microsoft Hotmail and the manufacturers of affected Android devices:
On behalf of the many thousands of your loyal customers that are currently unable to productively use their Hotmail accounts via the default email app on their Android devices, I am pleading with you to work together to resolve this issue, which appears to have been ongoing now for a number of months.
We have all purchased these devices or signed up for long term plans in good faith and with the understanding that they will provide fully functioning and operational convenience and productivity tools as promoted. If these tools fail due to a lack of communication between vendors (i.e. Microsoft and Android device manufacturers) we are all left at your mercy - At least until the groundswell of absolute frustration forces one of your customers to approach the news media, or some other public forum, to air their grievances.
I do not know who is at fault here, Microsoft for making changes to their Hotmail environment with no apparent notification to device vendors, or the device vendors for not implementing the EAS standard correctly? Quite frankly, I don’t care. I simply want you all to shake hands, agree there is an issue which is affecting a very large number of your customers and get to work on fixing it quickly!
For the record, the recurring suggestion to use the “Official Hotmail” app is simply not acceptable. Whether Microsoft likes it or not, the default email apps provided by most Android device manufacturers tend to provide much better functionality and have a much better user interface. At best, I would accept the suggestion to use the Hotmail app as a very temporary workaround until such time as the real issue is resolved.
As I can’t think of a way to send an open email to both responsible parties, I have resorted to addressing both Microsoft and the Android device vendors in this forum. Be advised that I have already sent a similar email to HTC (The manufacturer of my Android phone, a HTC One XL) and I will also send a copy of this text to the Asia/Pacific Public Relations email address of HTC.
I will also search through all the Questions in the Microsoft Answers forum relating to this issue and direct as many of them as I can to this question.
I look forward to your response and a prompt resolution to this issue for all concerned.
Regards,
Steve.
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