Good day: I'll try to be brief, but this is complicated. Several weeks ago, I purchased a Dell XPS 8700 running Windows 8, via the Dell outlet store. On the 2nd day of using the machine, I suddenly could not login to the computer. I login to the Dell with
my Hotmail account, which is my primary email account and MS account. When I tried to access that Hotmail account from another device, I also could not login to my Hotmail email from there! I sort of panicked, as I use that email for a lot of communication
and I was also very concerned that I could not login to my new Dell PC.
So after a LOT of internet searching, I found some MS on-line processes for password resets/changes. I had a terrible time getting this to work, but after a lot of attempts, I finally was able to change the password and was again able to successfully login
to the Dell PC and access that Hotmail email account. However, I discovered that I could not login to that Hotmail account from another device, even with the new password that works on the Dell!
After a lot of messing around, I removed that Hotmail account from my iPhone and reinstalled it using the new password and I can now access that Hotmail account via the iPhone using the same password that I use on the Dell. This is how it should be. However,
there are still some very troubling issues with this Hotmail account, which is my MS account.
I can access my SkyDrive account (associated to this Hotmail account) on the Dell PC by simply clicking on the icon, but I cannot access that SkyDrive account (again, the same one associated with this Hotmail account) on the iPhone, which always worked perfectly
before. When I try to use SkyDrive on the iPhone, it asks me for a userid and a password and when I provide the Hotmail account and password that is working for both the Hotmail and the SkyDrive on the Dell,, I get this message:
Did you request a security change?
Someone with the email address of XXXXXXXXX started the process to change the password or security info on this Microsoft account and it will be available again on 3/5/2014. If you made this change choose yes and we'll help you get back into your account.
If you didn't make this change choose no, it wasn't me to cancel the request.
Well, I did make the request via another of my email accounts, before I was able to successfully change my password and get back into my Dell and my Hotmail, but I'm afraid to touch this now for fear that my Hotmail account will stop working altogether and
I will be locked out of the Dell and my Hotmail email again. I'm also afraid that on 3/5/2014, I'll be in another mess. I would like to change some of the security info in my MS account, but accessing this is also impossible due to the same security change
message I mention above. Can anyone Please tell me who to contact to get help with this? I fear that on 3/5 I'll be out in the cold again. Any assistance would so greatly appreciated!!!! Thanks and God Bless!
Recent Comments