The primary hotmail account which i have used for years via your Windows Live Software Version 2009 Build 14.0.8117.0416 has now stopped sending or receiving email.

i use three separate hotmail accounts all of which are configured to run through your Windows Live desktop software.

Two of these three hotmail accounts continue to function as normal.

Only the primary account has now begun failing to send or receive email.

The error message received reads as follows.

Unable to send or receive messages for the Hotmail (simonlovejoy) account. There was an unexpected error and Windows Live Mail can't sync the messages in your Hotmail account. To sync your messages, in Windows Live Mail, remove your Hotmail account and then add it again. To view messages in your Hotmail account, go to http://hotmail.live.com on the Web.

Subject ''
Server Error: 4102
Windows Live Mail Error ID: 0x8DE20003

The email account has been completely removed, the application shut down and restarted, and the account reinstated once more in order to try and overcome this issue.

Your live chat operators have provided no help and simply direct users to this website.

Will someone from microsoft PLEASE respond to this or one of the other issues raised on your website with regards to the problem.