My conversation history was there not too long ago, but was replaced by a new archives..possibly because I talk to this person a lot. How can I see messages from months ago?
What happened to my conversation history?
Hotmail often hangs for a minute. 

I have cleared history, run optimising software and searched the web but no apparent solution. 

I use Mozilla Firefox 64 bit browser and windows 7.  Is there a solution or does one need to use another messanging program?
I want to retrieve a history of a specific contact but i have never choose to save the history. Is there any way that you can help me retrieve it?

thank you for your time.

I believe my Hotmail account has been compromised – (removed for privacy).

When I logged on recently my account looked like a completely new account. All I have is a welcome message from the Hotmail Team, and I have lost all my contacts as well as my correspondences for the past six years.

 

My questions are as follows:

1. How can I confirm my account has been compromised? And what can/should I do about it?

2. How do I get back all my historic correspondences and contacts?

3. Can I simply close this account and re-open a new account with all my historic correspondences and contacts copied across? How would I do this?

4. I am fearful that someone may be using the original account under my name. This I clearly want to stop immediately, will closing this account achieve this is there something else I need to do? I need to ensure no one is using my account and name without my permission.

5. Finally, how can I stop this happening to my new account?

6. Why and by whom has the account been closed?

I received a CD with my Deceased fathers history on it ( A year after I sent all of the required details to Microsoft USA) that is protected by a code which was not included in the postal envelope? I have waited four weeks and still have not received a passwrod?  I need it to access his details as his account was hacked?

Please help

Thank you

 

Jess