I have been sending emails to my fiancee in China and she has been receiving them alright but she can't send back an answer or even return my message via the reply button, I'm sending to her with hotmail, gmail and outlook I've also tried Yahoo messenger, Tango, Viber Facebook with no results.
Does anyone have a solution to this, Thank you very much 
My fiancee lost access to her Hotmail account about a year ago and recently brought it to my attention. I've tried to restore it and it pops up saying that the account does not exist. 


I've tried looking for support and tried getting live help.. To be honest this whole situation has been a mildly frustrating. Every lead I get turns into a dead end. Hotmail / Outlook live support does not exist and when I click on the live help for a Microsoft account it results in a server error saying the page does not exist. 

Long story short : I'd like to know if there is anything I can do to find out what happened to my fiancee's account. Microsoft is telling me that it simply does not exist.. when I know for a fact that it does. 
I have had to sign in with my fiancee's account because mine has been blocked (*** Email address is removed for privacy ***) for nearly a week, so I don't even have the opportunity to question the forum.  I have emailed Customer support, MSN and requested codes to be sent to my phone 7 TIMES(!) and still had no response.  Every time I try to get into my account, I get stuck in a loop which takes me back to a prompt for an email that I no longer use (and yes, I have updated my hotmail acc to include an up-to-date alternative email).

I have been using Hotmail for 12 years with no problems, but this is the second time that this has happened in a month.  I have been using the account to apply for jobs, and now prospective employers can not get in touch with me.  Hotmail is no longer reliable and I would recommend that friends and colleagues switch to Gmail.  I am VERY disappointed with the complete lack of service that has been provided.

Please be in touch with me (through my fiancee's account or my phone number) asap, before I lose out on any more job offers...

My fiancee lives in China and I would like to write to her using Chinese characters, however I am not able to do this. Whenever I cut and paste Chinese characters to the reply screen they all come out as question marks. However, she can write to me using Chinese characters from her Hotmail account with no problems.

Is there a way I can add a Chinese character font to my own Hotmail account?

Thank you,

Dan