I tried to renew my account online but cannot access my account. I tried to renew over the phone but after several times of waiting over an hour, I gave up trying.
I tried to renew my account online but cannot access my account. I tried to renew over the phone but after several times of waiting over an hour, I gave up trying.

I keep getting emails that account my be closed as credit card information they have

is not going through.  I have updated credit card info in billing support but keep

getting the emails.  Billing support shows new credit card info I provided as good.

When will the annual fee by charged?