billing support

02. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

My credit card information changed so I need use the new information for my subscriptions. But, you've told me to go to the Community Forum. That is the only choice and not really appropriate for handling payment information. I need to communicate the correct information to billing not an open forum. What should I do?

 

This Outlook email account is not receiving mail because Microsoft has not fixed it yet, so you cannot notify me on this email address. Please use the alternate email attached to this address or text to the phone. Thank you.

HELP

29. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I wanted to change my birthdate so it doesn't show and now I'm locked out of my account and it's asking for parental consent and i had to create another account just to verify my other account *** Email address is removed for privacy *** and they want my credit card information to charge me 50 cents, this is ridiculous I just don't want my personal info in my account I've had this account for 10 years, I need my mmejia13@hotmail restored without all this parent consent BS I am the parent

change credit card information

19. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
How can I change and remove credit card information and tell MS to use the new one?

Add free outlook subscription charges wrong credit card

07. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I have changed my credit card information on the commerce pages, however the system doesn't seem to picj that up. It keep trying to charge the old credit card. How can this be fixed? All attempts to do it online are in vain.

How do I change the DOB?

17. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
 This is the steps I have done so far to change the D.O.B.(In timely order) 
1. Faxed the information to request the change.(Option 2) 
2. Was instructed to provide Credit Card information for verification, I did that 
3. Able to access my email account. When to account setting to change the profile, but the D.O.B. year is still at 2013 and does not give option to         change it. I am able to change all other profile, e,g; address, phone, etc. But not the D.O.B.  

I need to change the D.O.B. year to 1967 so I could access outlook.com from my smart phone.

Can’t buy more storage on SkyDrive

02. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
I've been trying for three weeks now to purchase more space on SkyDrive and it's ridiculous how i cannot do that.
I select the program I want and in the purchase page it's asking me to enter my credit card information and the pre-selected country is always Greece.  I cannot select my country which is Cyprus.
I talked to Billing with no success, since they said it was a technical issue and i talked to the technical team and they said it wasn't an issue for them.
So they'be been sending me back and forth for three weeks now and nothing.
Worst support ever.
So my question is how can I purchase more space when it doesn't let me change the country to Cyprus so i can enter my credit card information?

Access , , Yosi Romano

24. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
I need to update credit card info and can't without you sending me a CODE, which I can't get you to send to me!!!
My credit card was cancelled and I need to update my credit card info to pay you and continue service.  PLEASE DO NOT SEND ME TO THE PAGE WHERE I ENTER A CODE.  I have been to that page 30+ times, I have never received a magic code despite many, many requests.  I need another way to access my credit card information.  
I changed my recovery e mail address and I can't revive the code 
Or accesses my account 
It's catch 22 ..

Thank you 
Yosi 

Problems completing age verification for daughter’s new email account

29. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Hi there, 

I'm trying to set up a new hotmail account for my daughter and am unable to complete the age verification process. I get this error message after submitting my credit card information:  

We're unable to complete your request

Microsoft account is experiencing technical problems. Please try again later.


I'm using Safari 6.0.5 on a Mac and have cleared history, etc. 

Thanks. 
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