Problems completing age verification for daughter’s new email account

29. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Hi there, 

I'm trying to set up a new hotmail account for my daughter and am unable to complete the age verification process. I get this error message after submitting my credit card information:  

We're unable to complete your request

Microsoft account is experiencing technical problems. Please try again later.


I'm using Safari 6.0.5 on a Mac and have cleared history, etc. 

Thanks. 

Problem setting up daughter’s email

27. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I am having trouble setting up my daughter's email.  It says that she needs parent permission.  I click on all the necessary steps and when I entered my credit card information to pay the $.50 and click submit, the next page says "unable to process request".   What do I need to do?

 

age verification will not accept credit card information

27. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
Trying to give my child permissions on her new tablet.  After going through the steps and putting in my credit card information for the $0.50 charge I get an error screen.  Please help this has been an issue for over 2 weeks and she still can not use her birthday gift.

Age verification failing

26. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

I'm trying to open an email account for my daughter, but since she's 11 years old, I'm having to go through an age verification process.  Fine.

 

After i enter in my credit card information to charge my $.50, the next page says:

 

Windows Live ID

We're unable to complete your request.

Microsoft Account is experiencing technical problems. Please try again later.

 

After experiencing this error message 3 times now (and i bet charged three separate times) and seeing many others experiencing this problem without any posted solution, i thought i would post here to see if a support moderator would be able to assist.

 

Yes, I've tried this on different computers using different browsers.  Yes, ive cleared out my cache and temp files before.  Yes, all my billing information is there on my parent account.  The error is consistent.

 

Please private message or email me with the information you need.  I'd rather not post that information here for all to see.

 

Thank you for your time.

age verification error message

20. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,

I have attempted numerous times to do the age verification on my daughters account so she can use her computer properly.  After I put in my credit card information I get an error message:

We're unable to complete your request

Microsoft account is experiencing technical problems. Please try again later.

 

Please help!  Thank you

 

Cannot verify that I’m an adult.

19. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I am trying to create a hotmail account for my 12 year old. I go through the process and enter my credit card information to pay the 50 cents and I keep getting a message stating that microsoft is experiencing technical difficulties. I've been trying for two days now. What is wrong and how can I fix it?

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