Question about Outlook Express

My mother has an e-mail address linked to Hotmail, which she no longer can access due to not remembering her password.

The alternate e-mail address is no longer valid, and the password can't be sent there - and she can't fill out the security form with enough information; she could provide her name, birth date and zip code which apparently wasn't enough. If there are other fields that must be filled out, you have to mark these and not list them all as optional. She doesn't use this account but for logging into her World of Warcraft account; she doesn't send or receive e-mails on it, or, if she does, she doesn't remember who sent them or why - and she doesn't have an Xbox or any credit card linked to this account - all in all, she's helpless in the process of renewing her password and regain access to her account; why can't she use the security questions she provided when she created the account initially any longer, since it was changed to Microsoft ID or whatever? That's plain ridiculous.

She doesn't use this account to receive or send e-mails, as I wrote she only uses it to log onto other services. Then she was forced to change her password upon turning her account into a Microsoft ID (or something like that according to her?) and now it doesn't work to log in with the password she provided. The current security form doesn't work for her and we need to be able to get access to her account again. Please answer as soon as possible.

Since I assume you will need the e-mail address in question, you will need to contact me privately by e-mailing me a response since I can't email this question anywhere (which is also stupid - I was forced to log in to ask my question, and if you have to ask a question on how to work something out by providing a password which you don't have, you can't even ask for help. Lucky she has me around to ask for her, since that setup is idiotic.) and I don't want to list it out in the open due to the enormous amount of real hackers around the world (when she tries to log into her account it says she's tried too many passwords too many times to be able to log in).

I apologize for any rudeness, but I'm just amazed at how incredibly lacking the service is and hope this can be sorted out somehow, rather sooner than later.