Hi there,
I got another e-mail account "*** Email address is removed for privacy ***". Since I've forgotten the password and the answer of security question. I've tried lots of times on last week. And it was blocked now. Would you please help to recovery it ?
I've try my best to answer all the questions. And it is my company e-mail address. So it would be grateful if you can help me to resolve it.
For your reference, I got the e-mail reply from Microsoft account.
"Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner."
I can told I've already try my best to answer all the questions already. I really don't know how to do right now.
Please help me ~~~~~
Thanks and Best Regards,
ching
I had 2 email accounts linked to my main account, I received the notification that this feature was being disabled and tried to update the details but wasn't able to as I forgot the password for both and I thought I wasn't going to need them anyway.
Now that I need to use one of those I tried the security question and even though I'm using the right answer I get an error saying "the wrong info was entered too many times. try another option, or try again later." But I have tried after a few days and
I'm still getting the same error.
I think there has to be a record of which account was linked to another, if the accounts were linked then it means you are the owner of all, can I just have access back to my linked accounts this way?
I haven't used them in quite some time so I cannot fill the recovery form enough to get it validated, even when I have some details which no other person could know.
Let me know if there is a way I can get them back using some other method than the standard(security question, alternative email address, recovery form)
I did my ipad update and had to set up my e-mail account again. I forgot my password and security question. I have submitted about 6 authorization forms and still have heard nothing for a new password! I need to access my e-mails and have exhausted every
option. I tried the code log in ages ago and still have not been sent an authorization number to my cellphone! My e-mail address is *** Email address is removed for privacy ***. I need to get my e-mails! HELP!!!! Just get me back into my **** E-MAILS!!! How could hotmail be so damn shithouse!
I have looked at all questions on this and nothing can help me!
I am getting almost daily e-mails from
*** Email address is removed for privacy *** (which I can't reply to)
because someone is trying to hack my account and asking for security codes. I want to report this to Microsoft but I can't find any means of doing so.
So how do I get microsoft to cut this guy off?
My boyfriend is having issues accessing his hotmail account.
He can access it through the email app on his phone, but he is unsuccessful when he tries to log in on a desktop computer. When he tries to get in via desktop he's told his password is wrong and then asked to answer a security question. The problem here
is that he never set up a secret question and answer. The weird part is that he can still get into his email on his phone and ipad but nowhere else. This started a month or two ago.
He just spend a half an hour on the phone with Microsoft only to be told that they didn't provide support for Hotmail and then left on hold until he was disconnected. So, we're looking here for help. Why is it that the app works but the desktop version
doesn't?
Any help would be much appreciated.
My sister and I used her email to make an xbox live account about 3 or 4 years ago, and we lost the password and don't know the answer to the security question and can't get back in. Is there any way I can get back the account password to use my xbox live
again.
I'm having several issues here.
I use my hotmail frequently for RECEIVING ONLY. I rarely send mail out from it (I did send 3~4 mails recently)
I use my hotmail frequently for RECEIVING ONLY. I rarely send mail out from it (I did send 3~4 mails recently)
I happened to use VPN (proxy) to launch a game that I play and opened up outlook.com while the VPN was still on.
Now, Microsoft saw this suspicious and locked my accounts.
Now, Microsoft saw this suspicious and locked my accounts.
It's linked to an old email (another hotmail account) which I forgot the password to and cannot recover/reset the password on that old email (tells me the page is busy and try again)
Now only option I have left is sending my infos to see if I'm the correct owner.
I don't remember if I used my Korean name or my English name.
I don't remember if I used my Korean name or my English name.
I don't remember putting in what country I was, (because I reside in two countries, USA and Korea)
The security question shows up as '?? ? ??? ???' so I can't answer it.
Please help me recover this account, I'm disappointed there is no customer service for this...
Please help me recover this account, I'm disappointed there is no customer service for this...
Hi my account appears to be hacked after I opened a dodgy email.
The hacker changed my password.
I tried to the password resolve which I used by answering the security question.
Then when I tried to sign into my email it states 'looks like someone is using your account'.
So I can't use the 'verify using the email address' option because the work email address is wrong.
So then I went on and answered the questionaire multiple times to best of my memory and all attemps have been declined.
I can't even provide the account validation numbers because the email address they send them to is wrong!!
Pkeae help, I don't care about the actual account- happy to open another one, i just need all my contacts and some vital private emails.
Regards
Mel.
1. When responding to the question "Country" Does this mean "In which country did you set up the account ?"
or "In which country do you currently reside ?"
2. Ditto for the question "Postcode".. is it " the postcode when the account was set up" or "where my current IP address is located"
3. Is the answer to the security question CASE SENSITIVE and does it only read the First word.
I keep answering this "correctly" but use upper case and type in both words with a space..
I answered this about 10 years ago and cant remember the EXACT FORMAT of the answer I gave .. is there anyway I can reset the answer ?
( as a fictional illustration I cant remember if I answered IMPERIAL CHEMICAL INDUSTRIES or Imperial Chemical Industries or even simply ICI)
i tried the account recovery form so many times before, but it did not work because i don't know the security question..
the person who hacked my account, he changed the password and the security question and that's why every-time
i try to recover my account it doesn't recover.. but i know all the other questions and all information about my email,, and i also remember my other security question, and the last time i logged in to my account..
the person who hacked my account, he changed the password and the security question and that's why every-time
i try to recover my account it doesn't recover.. but i know all the other questions and all information about my email,, and i also remember my other security question, and the last time i logged in to my account..
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