hello my problem is that about a year ago i created a quick second hotmail account for my online shopping and for gaming sites, i never have had a problem until one day i tried to sign in and it told me that someone else might be using my account but when i tried to recover my account or change my password, the hacker had changed my password and alternate email address's so i couldnt retrieve my account back, im scared that the hacker will get hold of personal stuff on my email, also i cannot use software such as my xbox account because of this problem, can someone help me please to get my account back or get me in touch with the microsoft support team so i can speak to them in more detail
I am not receiving certain emails, specifically from companies I have an account with. I have changed my password, viewed in several browswers and checked that the emails were definitely sent. However as others are coming through, sending myself test emails isn't helping. Please help!
Example: I did my online shopping yesterday, have received no confirmation emails (I normally would) and on checking my account with the supermarket online, everything is fine. This has happened noticably several times over the last couple of weeks. I've accused a company of not delivering a product when actually they emailed me 4 times to try and contact me.