I have installed Office for Mac and used it for past 8 months. Now I want to use the Outlook module . It ask for product key . Refuse to accept my product key although XL and Word operate normally . What now ?
Every few days Outlook crashes and makes me rebuild my database.
How do I stop this from happening?
I have three accounts feeding into Outlook. One from Hotmail, one from Network Solutions and one from Gmail (which I use to save messages and is quite large with a hundred folders).
This is the error message I keep getting:
Error Signature:
Exception: EXC_CRASH (SIGABRT)
Date/Time: 2012-10-10 16:53:06 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.4.120824
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
How do I stop this from happening?
I have three accounts feeding into Outlook. One from Hotmail, one from Network Solutions and one from Gmail (which I use to save messages and is quite large with a hundred folders).
This is the error message I keep getting:
Error Signature:
Exception: EXC_CRASH (SIGABRT)
Date/Time: 2012-10-10 16:53:06 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.4.120824
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Hi
MS Outlook crash over and over again after around 20 sek when open, tried to delete a number of emails, repair MBD utility ( recreate old data base ) , update version 14.2.4 . Disk utility says all ok.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-10-06 12:03:16 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.4.120824
Crashed Module Name: CarbonCore
Crashed Module Version: 960.24
Crashed Module Offset: 0x00081611
Blame Module Name: mbukernel
Blame Module Version: 14.2.4.120824
Blame Module Offset: 0x000042d2
Application LCID: 1053
Extra app info: Reg=en Loc=0x041d
Crashed thread: 20
I am running Mountain Lion 10.8.2 on a MBPro. I have upgraded MS Office to 14.2.4 and finally got all Office Apps working except Outlook. It will open, but as soon as it connects to the exchange server it crashes. Error report is:
Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2012-09-25 19:28:24 +0000
Application Name: Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.0.120402
Crashed Module Name: merp
Crashed Module Version: 2.2.4.120824
Crashed Module Offset: 0x00003aa2
Blame Module Name: Microsoft Outlook
Blame Module Version: 14.2.0.120402
Blame Module Offset: 0x0009aea4
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 13
If I turn off wifi and work offline, no crashing. I have rebuilt database and created new identities multiple time to no avail. Problem is obviously between Outlook and Exchange, but what? This is a work issue, so any help is appreciated.
A user was having issues with Outlook, so I upgraded his Office with the latest updates and created a new identity for him. After about a day, his Outlook started crashing with the following error:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-08-17 16:34:41 -0500
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.3.120616
Crashed Module Name: OutlookCore
Crashed Module Version: 14.2.3.120616
Crashed Module Offset: 0x0025dd47
Blame Module Name: OutlookCore
Blame Module Version: 14.2.3.120616
Blame Module Offset: 0x0025dd47
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 5
If he launches Outlook and waits 5-10 minutes, it will crash. On a different MacBook, I created a new identity and setup Outlook to access the same user's mailbox. After waiting some time, the same error began taking place. While it doesn't usually happen that quickly. It does seem to happen within an hour of launching Outlook. Any help or suggestions are appreciated.
Hi,
We have a new Mac machine running the latest mountain Lion.
There are 3 network printers and they all print fine from all applications except one.
On Outloko 2011, we can print fine on 2 printers, but the main printer, will always crash.
Word, Excel and all other software prints fine on all 3 printers, so the main printer, only on Outlook is the exception.
Things done so far:
-Reinstalled the printers
-recreated the Outlook database
-re-added printer by IP and used generic driver
-changed name of printer
-deleted Outlook plist settings (and all steps on http://support.microsoft.com/kb/2409331)
Nothing seems to work. That particular printer simply will not work just on Outlook.
I have created a test profile on the computer and logged on this new test profile. Launched Outlook and did a test print. It worked. Using the new profile is not really an option as a the main profile is heavily used.
Log file:
*******************************************
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-08-16 11:16:10 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.3.120616
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005c0b
Blame Module Name: HPPrintSettings
Blame Module Version: 19.1.0b429
Blame Module Offset: 0x00020297
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0 crashed:
# 1 0x965ebc0b in _objc_msgSend + 0x0000001B (libobjc.A.dylib + 0x00005c0b)
# 2 0x9878767a in ___CFStringAppendFormatCore + 0x00003FDA (CoreFoundation + 0x0000767a)
# 3 0x9878be3e in _CFStringCreateWithFormat + 0x0000006E (CoreFoundation + 0x0000be3e)
# 4 0x11647297 in (HPPrintSettings + 0x00020297)
# 5 0x1165341c in (HPPrintSettings + 0x0002c41c)
# 6 0x116584ee in (HPPrintSettings + 0x000314ee)
# 7 0x1165826b in (HPPrintSettings + 0x0003126b)
# 8 0x1165848b in (HPPrintSettings + 0x0003148b)
# 9 0x11628f0e in (HPPrintSettings + 0x00001f0e)
# 10 0x98875ee0 in ___CFDictionaryApplyFunction_block_invoke_0 + 0x00000020 (CoreFoundation + 0x000f5ee0)
# 11 0x98791b71 in _CFBasicHashApply + 0x00000081 (CoreFoundation + 0x00011b71)
# 12 0x987b1dca in _CFDictionaryApplyFunction + 0x000000AA (CoreFoundation + 0x00031dca)
# 13 0x11628e91 in (HPPrintSettings + 0x00001e91)
# 14 0x116582e6 in (HPPrintSettings + 0x000312e6)
# 15 0x11656ead in (HPPrintSettings + 0x0002fead)
# 16 0x116302f1 in (HPPrintSettings + 0x000092f1)
# 17 0x9888cf59 in ___CFSetApplyFunction_block_invoke_0 + 0x00000019 (CoreFoundation + 0x0010cf59)
# 18 0x98791b71 in _CFBasicHashApply + 0x00000081 (CoreFoundation + 0x00011b71)
# 19 0x98791ada in _CFSetApplyFunction + 0x000000AA (CoreFoundation + 0x00011ada)
# 20 0x1162d8e2 in (HPPrintSettings + 0x000068e2)
# 21 0x1162d082 in (HPPrintSettings + 0x00006082)
# 22 0x1162cc81 in (HPPrintSettings + 0x00005c81)
# 23 0x1165af05 in (HPPrintSettings + 0x00033f05)
# 24 0x1133373b in _SPPaperSizeValueIsCustom + 0x00002CB0 (HPSmartPrint + 0x0001a73b)
# 25 0x11323bd3 in _SPSetSettingDidNotChangeCallBack + 0x00001CA7 (HPSmartPrint + 0x0000abd3)
# 26 0x115ba0f7 in (hpPostScriptPDE + 0x000030f7)
# 27 0x115ba47e in (hpPostScriptPDE + 0x0000347e)
# 28 0x96604586 in -[NSObject performSelector:] + 0x0000003E (libobjc.A.dylib + 0x0001e586)
# 29 0x11254c7d in (PrintCocoaUI + 0x00002c7d)
# 30 0x1125dc0e in (PrintCocoaUI + 0x0000bc0e)
# 31 0x1126f360 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000062C (PrintCocoaUI + 0x0001d360)
# 32 0x1126f498 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000764 (PrintCocoaUI + 0x0001d498)
# 33 0x966045d3 in -[NSObject performSelector:withObject:] + 0x00000046 (libobjc.A.dylib + 0x0001e5d3)
# 34 0x92f149a2 in -[NSApplication sendAction:to:from:] + 0x000001B4 (AppKit + 0x0024f9a2)
# 35 0x92f147b0 in -[NSControl sendAction:to:] + 0x00000066 (AppKit + 0x0024f7b0)
# 36 0x92f146bf in -[NSCell _sendActionFrom:] + 0x0000009F (AppKit + 0x0024f6bf)
# 37 0x92f12c30 in -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 0x00000767 (AppKit + 0x0024dc30)
# 38 0x92f1246f in -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 0x000001FF (AppKit + 0x0024d46f)
# 39 0x92f11b89 in -[NSControl mouseDown:] + 0x00000363 (AppKit + 0x0024cb89)
# 40 0x92f09841 in -[NSWindow sendEvent:] + 0x00001B38 (AppKit + 0x00244841)
# 41 0x92f0481f in -[NSApplication sendEvent:] + 0x000010B6 (AppKit + 0x0023f81f)
# 42 0x00122be9 in long OPF::CopyProperty<OpaqueSavedSpotlightSearch>(OpaqueContext*, OpaqueSavedSpotlightSearch const*,
PropertyAccessor<CUnicodeString, OPF::Traits<OpaqueSavedSpotlightSearch>::SharableType>::GetProp, char const*, __CFString const**) + 0x0001A70B
(Microsoft Outlook + 0x00061be9)
# 43 0x92e1e73c in -[NSApplication run] + 0x000003B7 (AppKit + 0x0015973c)
# 44 0x92dc18e6 in _NSApplicationMain + 0x0000041D (AppKit + 0x000fc8e6)
# 45 0x000c4eae in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x000001E0 (Microsoft Outlook + 0x00003eae)
X86 Thread State:
eax: 0x7ec041d0 ebx: 0x7ec03be0 ecx: 0x936735c0 edx:0x809af790
edi: 0x4350480f esi: 0x7ec041d0 ebp: 0xbff3d4a8 esp:0xbff3d484
ss: 0x00000023 eip: 0x965ebc0b cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010202
[ommited output]
Operating System Information
Operating System: Mac OS X 10.8 (Build 12A269)
CPU: Intel Core Duo, Number: 8, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 16384 MB
gestaltSystemVersion err = 0, result = 0x1080
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Microsoft Application Information:
Error Reporting UUID: 1AE91EED-B499-4634-96FF-7C08B468FC29
Time from launch: 0 hours, 0 minutes, 9 seconds
Total errors on this client: 82
We have a new Mac machine running the latest mountain Lion.
There are 3 network printers and they all print fine from all applications except one.
On Outloko 2011, we can print fine on 2 printers, but the main printer, will always crash.
Word, Excel and all other software prints fine on all 3 printers, so the main printer, only on Outlook is the exception.
Things done so far:
-Reinstalled the printers
-recreated the Outlook database
-re-added printer by IP and used generic driver
-changed name of printer
-deleted Outlook plist settings (and all steps on http://support.microsoft.com/kb/2409331)
Nothing seems to work. That particular printer simply will not work just on Outlook.
I have created a test profile on the computer and logged on this new test profile. Launched Outlook and did a test print. It worked. Using the new profile is not really an option as a the main profile is heavily used.
Log file:
*******************************************
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-08-16 11:16:10 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.3.120616
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005c0b
Blame Module Name: HPPrintSettings
Blame Module Version: 19.1.0b429
Blame Module Offset: 0x00020297
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0 crashed:
# 1 0x965ebc0b in _objc_msgSend + 0x0000001B (libobjc.A.dylib + 0x00005c0b)
# 2 0x9878767a in ___CFStringAppendFormatCore + 0x00003FDA (CoreFoundation + 0x0000767a)
# 3 0x9878be3e in _CFStringCreateWithFormat + 0x0000006E (CoreFoundation + 0x0000be3e)
# 4 0x11647297 in (HPPrintSettings + 0x00020297)
# 5 0x1165341c in (HPPrintSettings + 0x0002c41c)
# 6 0x116584ee in (HPPrintSettings + 0x000314ee)
# 7 0x1165826b in (HPPrintSettings + 0x0003126b)
# 8 0x1165848b in (HPPrintSettings + 0x0003148b)
# 9 0x11628f0e in (HPPrintSettings + 0x00001f0e)
# 10 0x98875ee0 in ___CFDictionaryApplyFunction_block_invoke_0 + 0x00000020 (CoreFoundation + 0x000f5ee0)
# 11 0x98791b71 in _CFBasicHashApply + 0x00000081 (CoreFoundation + 0x00011b71)
# 12 0x987b1dca in _CFDictionaryApplyFunction + 0x000000AA (CoreFoundation + 0x00031dca)
# 13 0x11628e91 in (HPPrintSettings + 0x00001e91)
# 14 0x116582e6 in (HPPrintSettings + 0x000312e6)
# 15 0x11656ead in (HPPrintSettings + 0x0002fead)
# 16 0x116302f1 in (HPPrintSettings + 0x000092f1)
# 17 0x9888cf59 in ___CFSetApplyFunction_block_invoke_0 + 0x00000019 (CoreFoundation + 0x0010cf59)
# 18 0x98791b71 in _CFBasicHashApply + 0x00000081 (CoreFoundation + 0x00011b71)
# 19 0x98791ada in _CFSetApplyFunction + 0x000000AA (CoreFoundation + 0x00011ada)
# 20 0x1162d8e2 in (HPPrintSettings + 0x000068e2)
# 21 0x1162d082 in (HPPrintSettings + 0x00006082)
# 22 0x1162cc81 in (HPPrintSettings + 0x00005c81)
# 23 0x1165af05 in (HPPrintSettings + 0x00033f05)
# 24 0x1133373b in _SPPaperSizeValueIsCustom + 0x00002CB0 (HPSmartPrint + 0x0001a73b)
# 25 0x11323bd3 in _SPSetSettingDidNotChangeCallBack + 0x00001CA7 (HPSmartPrint + 0x0000abd3)
# 26 0x115ba0f7 in (hpPostScriptPDE + 0x000030f7)
# 27 0x115ba47e in (hpPostScriptPDE + 0x0000347e)
# 28 0x96604586 in -[NSObject performSelector:] + 0x0000003E (libobjc.A.dylib + 0x0001e586)
# 29 0x11254c7d in (PrintCocoaUI + 0x00002c7d)
# 30 0x1125dc0e in (PrintCocoaUI + 0x0000bc0e)
# 31 0x1126f360 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000062C (PrintCocoaUI + 0x0001d360)
# 32 0x1126f498 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000764 (PrintCocoaUI + 0x0001d498)
# 33 0x966045d3 in -[NSObject performSelector:withObject:] + 0x00000046 (libobjc.A.dylib + 0x0001e5d3)
# 34 0x92f149a2 in -[NSApplication sendAction:to:from:] + 0x000001B4 (AppKit + 0x0024f9a2)
# 35 0x92f147b0 in -[NSControl sendAction:to:] + 0x00000066 (AppKit + 0x0024f7b0)
# 36 0x92f146bf in -[NSCell _sendActionFrom:] + 0x0000009F (AppKit + 0x0024f6bf)
# 37 0x92f12c30 in -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 0x00000767 (AppKit + 0x0024dc30)
# 38 0x92f1246f in -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 0x000001FF (AppKit + 0x0024d46f)
# 39 0x92f11b89 in -[NSControl mouseDown:] + 0x00000363 (AppKit + 0x0024cb89)
# 40 0x92f09841 in -[NSWindow sendEvent:] + 0x00001B38 (AppKit + 0x00244841)
# 41 0x92f0481f in -[NSApplication sendEvent:] + 0x000010B6 (AppKit + 0x0023f81f)
# 42 0x00122be9 in long OPF::CopyProperty<OpaqueSavedSpotlightSearch>(OpaqueContext*, OpaqueSavedSpotlightSearch const*,
PropertyAccessor<CUnicodeString, OPF::Traits<OpaqueSavedSpotlightSearch>::SharableType>::GetProp, char const*, __CFString const**) + 0x0001A70B
(Microsoft Outlook + 0x00061be9)
# 43 0x92e1e73c in -[NSApplication run] + 0x000003B7 (AppKit + 0x0015973c)
# 44 0x92dc18e6 in _NSApplicationMain + 0x0000041D (AppKit + 0x000fc8e6)
# 45 0x000c4eae in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x000001E0 (Microsoft Outlook + 0x00003eae)
X86 Thread State:
eax: 0x7ec041d0 ebx: 0x7ec03be0 ecx: 0x936735c0 edx:0x809af790
edi: 0x4350480f esi: 0x7ec041d0 ebp: 0xbff3d4a8 esp:0xbff3d484
ss: 0x00000023 eip: 0x965ebc0b cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010202
[ommited output]
Operating System Information
Operating System: Mac OS X 10.8 (Build 12A269)
CPU: Intel Core Duo, Number: 8, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 16384 MB
gestaltSystemVersion err = 0, result = 0x1080
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Microsoft Application Information:
Error Reporting UUID: 1AE91EED-B499-4634-96FF-7C08B468FC29
Time from launch: 0 hours, 0 minutes, 9 seconds
Total errors on this client: 82
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