A user was having issues with Outlook, so I upgraded his Office with the latest updates and created a new identity for him.  After about a day, his Outlook started crashing with the following error:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-08-17 16:34:41 -0500
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.3.120616
Crashed Module Name: OutlookCore
Crashed Module Version: 14.2.3.120616
Crashed Module Offset: 0x0025dd47
Blame Module Name: OutlookCore
Blame Module Version: 14.2.3.120616
Blame Module Offset: 0x0025dd47
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 5

If he launches Outlook and waits 5-10 minutes, it will crash.  On a different MacBook, I created a new identity and setup Outlook to access the same user's mailbox.  After waiting some time, the same error began taking place.  While it doesn't usually happen that quickly.  It does seem to happen within an hour of launching Outlook.  Any help or suggestions are appreciated.  

03. June 2012 · Write a comment · Categories: Uncategorized · Tags: , , , ,
I can't start my Outlook Mac 2011 version due to missing upgrades.

If I try to start the 14.1 upgrade the system wouldn't accept my Outlook Mac 2011 version.

So it's a Catch 22 here!

Any suggestions?

Process:         Microsoft Outlook [9214]
Path:            /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier:      com.microsoft.Outlook
Version:         14.1.0 (14.1.0)
Build Info:      Unknown-110310~0
Code Type:       X86 (Native)
Parent Process:  launchd [119]

Date/Time:       2012-06-03 07:44:05.479 -0400
OS Version:      Mac OS X 10.7.4 (11E53)
Report Version:  9

Interval Since Last Report:          7069 sec
Crashes Since Last Report:           3
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      D77BA3EF-67C8-4052-8918-19161A1823BF

Crashed Thread:  0

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Symbol not found: __ZN14PreferenceKeys46kUseEmailToDoRecipientEncryptionCertsLookUpKeyE
  Referenced from: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
  Expected in: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/OutlookCore.framework/Versions/14/OutlookCore
 in /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook