Error received: ” “Your account has been shut down” when accessing SkyDrive account

19. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,

Original Title: skydrive

 

Hi, 


When I try to access my Skydrive I'm getting "Your account has been shut down Your SkyDrive or your Profile has been taken offline for suspicious activity or a violation of Microsoft's Terms of Use agreement or Code of Conduct. If you would like to request a reinstatement of your account, please contact customer support. If your account is eligible for reinstatement, we will open your account for 48 hours to allow you to remove any violating content. After you have removed all violating content, your account will again be in accordance with the Microsoft Service Agreement and Code of Conduct and will remain accessible for your use. If you do not remove all violating content during the 48 hour window, we will be forced to shut your account down." I have gone through the re-activation request form and have been issued ticket <removed by moderator>...this has been days ago. How do I get my account resolved? Also, I'm unable to get into my profile to manage it. My email and messenger works okay. What are my next steps?



My email is currently:  <removed by moderator>...


My husband was able to speak to someone at Microsoft, but to no avail. I really just want to get my data back. 
Can someone just unlock my account?

skydrive

19. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,

Hi, 


When I try to access my Skydrive I'm getting "Your account has been shut down Your SkyDrive or your Profile has been taken offline for suspicious activity or a violation of Microsoft's Terms of Use agreement or Code of Conduct. If you would like to request a reinstatement of your account, please contact customer support. If your account is eligible for reinstatement, we will open your account for 48 hours to allow you to remove any violating content. After you have removed all violating content, your account will again be in accordance with the Microsoft Service Agreement and Code of Conduct and will remain accessible for your use. If you do not remove all violating content during the 48 hour window, we will be forced to shut your account down." I have gone through the re-activation request form and have been issued ticket 121769312...this has been days ago. How do I get my account resolved? Also, I'm unable to get into my profile to manage it. My email and messenger works okay. What are my next steps?



My email is currently:  *** Email address is removed for privacy ***


My husband was able to speak to someone at Microsoft, but to no avail. I really just want to get my data back. 
Can someone just unlock my account?

skydrive

19. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,

Hi, 


When I try to access my Skydrive I'm getting "Your account has been shut down Your SkyDrive or your Profile has been taken offline for suspicious activity or a violation of Microsoft's Terms of Use agreement or Code of Conduct. If you would like to request a reinstatement of your account, please contact customer support. If your account is eligible for reinstatement, we will open your account for 48 hours to allow you to remove any violating content. After you have removed all violating content, your account will again be in accordance with the Microsoft Service Agreement and Code of Conduct and will remain accessible for your use. If you do not remove all violating content during the 48 hour window, we will be forced to shut your account down." I have gone through the re-activation request form and have been issued ticket 121769312...this has been days ago. How do I get my account resolved? Also, I'm unable to get into my profile to manage it. My email and messenger works okay. What are my next steps?



My email is currently:  *** Email address is removed for privacy ***


My husband was able to speak to someone at Microsoft, but to no avail. I really just want to get my data back. 
Can someone just unlock my account?

Skydrive locked out – Microsoft Code issue?

19. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

Hi, 


When I try to access my Skydrive I'm getting "Your account has been shut down Your SkyDrive or your Profile has been taken offline for suspicious activity or a violation of Microsoft's Terms of Use agreement or Code of Conduct. If you would like to request a reinstatement of your account, please contact customer support. If your account is eligible for reinstatement, we will open your account for 48 hours to allow you to remove any violating content. After you have removed all violating content, your account will again be in accordance with the Microsoft Service Agreement and Code of Conduct and will remain accessible for your use. If you do not remove all violating content during the 48 hour window, we will be forced to shut your account down." I have gone through the re-activation request form and have been issued ticket 121769312...this has been days ago. How do I get my account resolved? Also, I'm unable to get into my profile to manage it. My email and messenger works okay. What are my next steps?



My email is currently:  *** Email address is removed for privacy ***


My husband was able to speak to someone at Microsoft, but to no avail. I really just want to get my data back. 
Can someone just unlock my account?

Hotmail account still blocked after official ID faxed; adult verification

19. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

My Hotmail  account (mw*****@hotmail.com) has been blocked by Microsoft because of incorrect birth information (adult verification needed). I faxed my official ID and all other required information to Microsoft at 1 (425) 936-7329 to prove that I'm an adult user. That was two days ago. My account is still inaccessible. How long does it take MS to process the issue? How do I know if MS has received my fax? Is there any way to track the progress? Am I going to lose the whole account if it's not active over a period of time? It's my work email. I can't afford keeping missing important messages like this. Please help. This is urgent. 

Unsolicited commercial or bulk

19. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Hi, 

Our company sent commercial emails campaigns. 

For some days we received this kind of message for one of our IP address in log files of our server.

220 SNT0-MC3-F47.Snt0.hotmail.com Sending unsolicited commercial or bulk e-mail to Microsoft's computer network is prohibited. Other restrictions are found at http://privacy.microsoft.com/en-us/anti-spam.mspx. Thu, 19 Sep 2013 02:22:19 -0700  

Is there something that we could do to solve this issue ?

Regards,

Changing billing details in AD-free Outlook

18. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Having the very same problem as JillaWright, and seeing the one  the reply I thought my problem at last could be resolved. WRONG!

After duly going through the steps ie telephoning the UK number as given and then after 14 minutes at £0:14 / min only to be told they could not locate my account (which I have had for some 8 years) and I should then contact Support@Microsoft to assist.

Having then gone down this route to no avail. I am now resolved to the fact that the Customer Service from Microsoft is abysmal and it would be better to find another provider.  

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