When I try to access my Skydrive I'm getting "Your account has been shut down Your SkyDrive or your Profile has been taken offline for suspicious activity or a violation of Microsoft's Terms of Use agreement or Code of Conduct. If you would like to request a reinstatement of your account, please contact customer support. If your account is eligible for reinstatement, we will open your account for 48 hours to allow you to remove any violating content. After you have removed all violating content, your account will again be in accordance with the Microsoft Service Agreement and Code of Conduct and will remain accessible for your use. If you do not remove all violating content during the 48 hour window, we will be forced to shut your account down." I have gone through the re-activation request form and have been issued ticket 121769312...this has been days ago. How do I get my account resolved? Also, I'm unable to get into my profile to manage it. My email and messenger works okay. What are my next steps?

My email is currently:  *** Email address is removed for privacy ***

My husband was able to speak to someone at Microsoft, but to no avail. I really just want to get my data back. 
Can someone just unlock my account?

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