My Hotmail account (mw*****@hotmail.com) has been blocked by Microsoft because of incorrect birth information (adult verification needed). I faxed my official ID and all other required information to Microsoft at 1 (425) 936-7329 to prove that I'm an adult user. That was two days ago. My account is still inaccessible. How long does it take MS to process the issue? How do I know if MS has received my fax? Is there any way to track the progress? Am I going to lose the whole account if it's not active over a period of time? It's my work email. I can't afford keeping missing important messages like this. Please help. This is urgent.
I have wasted 5-6 hours today trying to activate my daughters Windows 8 phone so that she can add new apps.
When I try to download an app on the phone it tells me that I must provide adult verification by logging in using an adult account, but all day when I get to the 'Verify that you are an adult' page, it reports the following error:
When you verify your age with a credit card, Microsoft charges the card a one-time fee of $0.50 (50 cents), and a portion of the fee is donated to charity.
Our system is temporarily unavailable. Please try again later.
If the problem persists, please contact customer support.
I'm trying to allow my son's email account - the "verify you're an adult" stage keeps failing with the message:
When you verify your age with a credit card, Microsoft charges the card a one-time fee of $0.50 (50 cents), and a portion of the fee is donated to charity.
ErrorOur system is temporarily unavailable. Please try again later.
If the problem persists, please contact customer support.
(40101-[2]-a9977319-f89c-4066-9254-acfae5d315b9)
I tried yesterday and again today but it is still failing. Can this be fixed please?
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