HI all bit of a strange questions I know. Short version I had received an email from saying some things about a family member. I responded but nothing back yet. I looked at the source page for Ip address copied that in and came up in redwood USA as the
account was an outlook one. Can you find the location of the person or just best to block that email?
In working with a family member's @outlook account and it requiring an alias I put in my @hotmail account and that messed things up, when I removed it I didn't realize it was deleting my entire account. This just happened today hoping I can some how recover
my original address. It won't let me create it as says it's in use but said address is wrong when I tried to sign in or change password. I have created the @outlook account with the same username but won't allow me to add the @hotmail alias.
I have 2 children and for some puzzling reason, one of my child accounts is not showing in the list of family members in the FamilySafety dashboard. Both accounts were created by me on the same day following the same steps. I recall being prompted for
each account that this account needs parental permission before continuing. I went through the steps and afterwards was able to log in to each account.
These accounts are used by them with their XBox live accounts. Is there some way to re-associate the missing account as a family member or did something happen that this account is no longer considered a family member? Neither child is over 18.
Suggestions on where I can look to correct the issue? I would like to not recreate the account as I probably won't get the same email address again.
Thank you
My family member called your Customer Support Centre on Monday, August 19, because he has been unable to access his email account.
He made several unsuccessful attempts. He tried filling out all of the additional security questions, except 'billing information'. But it still said the info was not enough that is why he directly contacted customer support. During the call, I also
spoke to CS and explained that I do have an active and accessible account and the reset info could be forwarded to me so a ticket number was generated and sent to me.
I provided the additional info that you needed, since you referred to the wrong email account. And now the reply is that I have to post to this forum as "Microsoft Account Public Moderators can best address your concern".
Is someone here able to assist with this problem or should I just tell my family member to use a different email service, as it appears that he has now lost access to his Hotmail account that he had been previously been using. Please advise.
Thank you
My family member called your Customer Support Centre on Monday, August 19, because he has been unable to access his email account.
He made several unsuccessful attempts. He tried filling out all of the additional security questions, except 'billing information'. But it still said the info was not enough that is why he directly contacted customer support. During the call, I also
spoke to CS and explained that I do have an active and accessible account and the reset info could be forwarded to me so a ticket number was generated and sent to me.
I provided the additional info that you needed, since you referred to the wrong email account. And now the reply is that I have to post to this forum as "Microsoft Account Public Moderators can best address your concern".
Is someone here able to assist with this problem or should I just tell my family member to use a different email service, as it appears that he has now lost access to his Hotmail account that he had been previously been using. Please advise.
Thank you
I removed family safety earlier(remove all family member, including admin), then I sign up the family safety again on a PC. Now I can not loggin in and change my setting. It show something like "The page you requested does not exist or has been moved temporarily
closed.", where can I ask for help? Thankyou
I have been trying to access my hotmail accounts from my mail pro app on my ipod touch 3rd generation. It stopped working about 2 days ago in the evening (EST) on January 17th.
My ipod touch 3rd gen under settings and about and under version says 4.3.3. (8J2)
However, another family member has an iphone 4S (not sure of version) and they can't access their hotmail account with the mail pro app either.
Can access hotmail on a laptop though.
Just loved the mail pro app (until it stopped working) because it synced fast and was very easy to check and re-check email accounts on ipod touch.
Tried emailing mail pro, however, just got a generic response saying they will look at my suggestions for their next improvement.
Doesn't seem to be any way to contact mail pro for troubleshooting.
I am not the only one with this problem. There seems to be a couple of complaints on the Fix Ya website on the exact same timeline as mine (yesterday and the day before).
When I click on an email account it looks like it is going to access an account that I clicked on but then it just flashes "no response from hotmail ...... retrying. But then it just keep flashing that for a long time. I have tried keeping it on that screen for minutes. But it never connects. The only way to get out of that screen is to hard-boot my ipod touch.
I use my ipod touch on WI-FI, however, the family member above with the Iphone 4S has tried using the mail pro app on WI-FI and on 3G with the same results I am getting.
My ipod touch 3rd gen under settings and about and under version says 4.3.3. (8J2)
However, another family member has an iphone 4S (not sure of version) and they can't access their hotmail account with the mail pro app either.
Can access hotmail on a laptop though.
Just loved the mail pro app (until it stopped working) because it synced fast and was very easy to check and re-check email accounts on ipod touch.
Tried emailing mail pro, however, just got a generic response saying they will look at my suggestions for their next improvement.
Doesn't seem to be any way to contact mail pro for troubleshooting.
I am not the only one with this problem. There seems to be a couple of complaints on the Fix Ya website on the exact same timeline as mine (yesterday and the day before).
When I click on an email account it looks like it is going to access an account that I clicked on but then it just flashes "no response from hotmail ...... retrying. But then it just keep flashing that for a long time. I have tried keeping it on that screen for minutes. But it never connects. The only way to get out of that screen is to hard-boot my ipod touch.
I use my ipod touch on WI-FI, however, the family member above with the Iphone 4S has tried using the mail pro app on WI-FI and on 3G with the same results I am getting.
A family member has notified me that I have emaily being sent with my name but not my account carrying a trojan virus; however, he is the only one receiving this - can someone please help?
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