Child account missing from familysafety dashboard (family list)

06. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I have 2 children and for some puzzling reason, one of my child accounts is not showing in the list of family members in the FamilySafety dashboard. Both accounts were created by me on the same day following the same steps. I recall being prompted for each account that this account needs parental permission before continuing. I went through the steps and afterwards was able to log in to each account.

These accounts are used by them with their XBox live accounts. Is there some way to re-associate the missing account as a family member or did something happen that this account is no longer considered a family member? Neither child is over 18.

Suggestions on where I can look to correct the issue? I would like to not recreate the account as I probably won't get the same email address again.

Thank you