Hello;
1) Suddenly I haven’t been able since this morning to send any emails (Windows Live Mail / Win 7 Pro SP1 64-bit).
I continue however to receive emails, but not sending!
The error message (Item 5 below) provides a Server Error # and WLM Error ID.
2) I Contacted the ISP.
They checked the a/c, protocol, Incoming/Outgoing addresses, etc., and couldn’t figure out the problem.
The ISP advised: “Contact MS. They should be able to fix the problem.”
3) Contacted MS Customer Service.
They don’t provide technical support for Windows Live Mail because according to MS: “It’s a free MS product”.
MS advised however: “For $ 100.+tax, we can access your computer and provide detail diagnoses of the problem.”
I thanked MS for their offer!!
4) I repaired Windows Essentials, ran a full system scan, etc., and tried again to send a one-word email to myself (Subject: Testing).
No improvement. Same error message (Item 5 below)!
5) I uninstalled WLM, and re-installed the full Windows Essentials 2012 (incl. WLM 2012).
Tried to send email to myself.
Got the same Error:
An unknown error has occurred.
Subject 'Testing'
Server Error: 554
Server: 'smtp.broadband.rogers.com'
Windows Live Mail Error ID: 0x800CCC6F
Protocol: SMTP
Port: 587
Secure(SSL): No
Your help and advice would be greatly acknowledged and appreciated.
Monir
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