Question about Outlook Express

Recently I sent out an email from my email account but the email address had a typo in it and I got a return message stating the email address wasn't valid.  I then tried to send an email to the correct address but I got a message saying that my account was blocked due to suspicious activity.  I called Microsoft support and they sent in a form to Microsoft with my personal information to verify the account was mine.  The next day I got an email saying the confirmation request was received.  18 Minutes later I got another email stating that they had confirmed the account was mine.  I also got a link in that email to reset the password, which I did.  However, after that was all done I still couldn't access my account.   Further online Microsoft help took me to a page that would send me a code to my old mobile phone, which I no longer have.  The other option is receiving the link is through my secondary email address.  That link took me to the same page to reset my password as I did before and I got the same lousy result of stating that my account was still blocked.

A short while later I got an email to do a feedback survey.  I filled out that survey on 5 successive days and I explained on 5 different times that I DID NOT HAVE a mobile phone and delete the number from my personal profile and to send me a code to my alternate email address and please send me a PERSONAL email reply stating that something was being done about my problem.  After 5 requests I still have not got a reply.  This morning I could still not access my email at the hotmail.com site but I could access it with Mozilla Thunderbird.  I thought Aha!, finally everything is fixed until I tried to email out an email and found the email was blocked saying that my account was blocked.  It has been 8 days and NOT ONE person has taken the time to send me a code to my personal email or at least send a personal reply of acknowledgement that someone is actually trying to help me with my problem.

To the moderators of this forum the email account is: *** Email address is removed for privacy *** which is for a business

This is the first time I have ever had an account blocked.

First off, there is no, repeat no question mark on the right hand side of the page with the word "OPTIONS" beside it. I've been looking. I see a wheel but that doesn't help as it only has reading pane, more mail settings, help and feedback on it. There is nothing here that says " MORE OPTIONS" any where on this page. I'm enclosing a screenshot of my in box so you can see what I'm saying. So signing into my account would be rather useless wouldn't it? Also where is the button that says "Customizing Hotmail?" Cause there sure isn't one here that I can see. I was trying to include a screenshot in my reply of what I see but I can't because according to your own system you don't exist