i have had my hotmail accuont hacked and the password has been changed. I have tried to reset the password but i cannot remember my security question and the email address it provides as an alternative to send the reset password link to is so old i have no idea what the password is.

Also, the questionnaire it provides as another alternative is no good as i do not remember previous passwords for this account, nor recent emails that have been sent to it,

How can i get in to my account to change the password?

can anybody help please!! :)

 

My grandfather lost his battle with cancer back in March this year. I was asked by the family to assist with closing down his virtual accounts. When I went to close his hotmail account I was surprised to find "he" was still emailing. I tracked the IP address of the sender to his grilfriend's house. I changed the password and thought the account was locked down. The next day the accounts password had been changed and I was locked out. Most likely she was able to reset the password with the security question (I feel like an idiot for forgetting to change that) and now I can't even reset the password.

I'm not interested in going through my grandfather's emails, but I'm a bit worried about what his girlfriend might be doing with his account. The emails she was sending were really creepy as she was able to impersonate him very well.

I've been searching for a way to notify Microsoft of my grandfather's death and have a death certificate to prove it, however I've been unable to find the procedure to do so.

se boqueo mi cuenta, ya trate muchas veces de mandar los datos que me piden para que me manden una contraseña y también para que me manden un código y no la puedo recuperar, tengo datos muy importantes y me urge recuperarla, hay alguna oficina o algún servicio online que me puedan ayudar?
hola me pueden ayudar tengo unas letras que aparesen en mi msn y no se como sacarlas me pueden ayudar a sacar el virus de mi msn por favor
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