I cannot understand the difficulty of just renewing my outlook.com ad free subscription. My subscription expired on 07/31 and I needed to change the payment type from card to paypal. I am afraid of deleting my card, because my subscription information
is tied to the card and doesn't let me change the payment type for that subscription. All the support option does is bring me to this forum where I have to type out a paragraph detailing my problem. Not impressed. Please assist.
I've just tried to view my subscription information to check the credit card details are correct.
On signing in I needed to update my security information as the alternative email address was out of date.
I've changed it to a mobile number for future verification.
I can still sign in to my account, but can't get further than a message saying that it will be 30 days until the new security information takes effect and I can access the account.
How can I see my payment details in the next 30 days?
I have part of her credit card number, subscription information and other personal information. Have contacted Apple because several emails are from them and they said they have disabled her account but they are still trying to contact her through this
email address.
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