Microsoft has made it virtually impossible to navigate my email account to do attempting to change my security information after I forgot my password.  Once I was able to verify my account, I reset my password and was updating my security info as it was no longer valid.  I attempted to change my birthday and the system decided I was born in 2013 and locked me out of my account until "a parent" logged in, paid $.50 and verified me, a 31 year old man, was able to use my account which I have had for at least 15 years.  Now I am not able to change my birthdate and unable to change my security info, i.e. extra email address and phone number.  Sooooooo........If I do not have permission to change my info, how am I supposed to reset my account?  I have found Microsoft to be extremely unhelpful.  Anyone else have any suggestions?