I'm having to use a friends id because I can't get help! I posted:
http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/im-having-problem-verifying-my-account/a5e6e5c4-0e2f-47b9-9b56-78961f1eb4cd
I followed the provided answer and proceeded to:
http://windows.microsoft.com/en-US/windows-live/id-support
Here is the automated email support sent me:
SRX121774698ID - Your Request for Microsoft Support
We are writing to let you know that we have received your request for support and will reply within 24 hours.
If you don't see a message from us within 24 hours, check to see if email from @css.one.microsoft.com is in your junk mail folder. You can check the status of your request on the Microsoft Support site.
<link>
Thank you,
The Microsoft Support team
Next I received this email:
SRX12117746968ID - Service Request Update 1217746968
We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
<link>
<link>
Thank you,
The Microsoft Support Team
Note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
I followed the link. The "responded to your support request" was just asking me a couple of questions. Something like did I change anything recently. I can't login to see the actual questions. However, I posted a response to the proposed questions.
The next email I received was:
Microsoft would like your feedback
Dear Microsoft Customer,
Thank you for using our services. We would appreciate 2 minutes of your time to answer a few questions about your recent contact with our team...
I'm not going to type all that in. It was a request for me to take a survey! There idea of support was to ask me two (2) questions! They provided NO answer/solution! I took the survey. Microsoft's wonderful support aside;
I can no longer log into my account. Why? hotmail/outlook.com is now requiring a cell phone/alternative email address for an account I have had since 1999. I DO NOT have a cell phone. I DO NOT want a digital leash (cell phone). My hotmail email account
is the only one I have. It is the only one I've used. It is crazy to create an account for the sole purpose of validating an existing account. I don't want another password. I don't want to occasionally log into an account just to keep it active so that
it doesn't get disabled.
I am locked out of my account (and support) because I don't have a cell phone or alternative email address.
Dear Sir/Madam,
I have recently set up a Japanese restaurant and bought a new domain. I would like to set up e-mail for my domain but Microsoft has denied saying the domain name can't be used because it contain protected word or inappropriate language.
The domain name is www.fukudahk.com
Fukuda is a very common Japanese surname and which is also the surname of our chef, I do not believe this is in anyway inappropriate. I would be grateful if you can kindly help to resolve.
Thank You.
Best Regards,
Geoffrey
I have recently set up a Japanese restaurant and bought a new domain. I would like to set up e-mail for my domain but Microsoft has denied saying the domain name can't be used because it contain protected word or inappropriate language.
The domain name is www.fukudahk.com
Fukuda is a very common Japanese surname and which is also the surname of our chef, I do not believe this is in anyway inappropriate. I would be grateful if you can kindly help to resolve.
Thank You.
Best Regards,
Geoffrey
I didn't have a Microsoft account when I bought a Windows 8 phone 2 days ago.
I would like to retrieve my old contacts from the SIM card, and purchase/download some apps., for which I require a Microsoft account.
I read through all the help files first, and they seemed to indicate that it was very important to chose wisely in the email account used as my Microsoft account, since I couldn't change it later, without losing all purchases etc. Therefore a (new) outlook.com email account seemed the best bet, since I expect to change my existing internet carriers in the future.
After 2 days of getting "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later" messages,
I have finally had to set-up this account (with an existing non-outlook.com email), solely for the purpose of posting this issue on this forum!
I have already ignored several of these emails thinking they were some kind of phishing email, but now there have just been too many of them. I would guess that this is one of two problems. Either #1, someone else mistakenly has my email address listed
as their secondary email. Or #2, Microsoft is sending the account verification email to the wrong account. If #1, wouldn't the secondary email address have to be confirmed before it could be added to an account? If so, there is no way my email could have
been added. I'm leaning more towards #2, mostly because there have been several times in the last few months that I have been required to verify my account (to change settings, etc) and the email was never delivered to my secondary address. How do I fix
this? I feel bad for the real person trying to verify their account. I personally know how frustrating it is.
I am unable to access my hotmail account due to Microsoft asking me for a code. Aftera telephone conversation with Microsoft I was told that my account is active. Really??? I still can't get into it becuse it's asking me for a code. Microsoft suggested
I set up a temporary hotmail account and then write my concern here for a technician to answer me. Do technicians actually read this site? I am waiting for code.
Attaching files is not working and you get a message to say that "We're still getting set up. Please try again”. This has been like this on and off now for over a year one moment it works and the next it doesn’t!!
To be honest I am really unhappy with the how outlook has been since you changed it over from the superior Hotmail to the inferior Outlook and how Micorsoft have done nothing to get it right!
Think I might start a Facebook and pay for an advertisement on Twiter regarding how appalling Outlook is since it was changed over and how Microsoft really do not care! This is not the first time I have left feedback and have had a fault with my e mail
account, which I never did with Hotmail! Furthermore, I am not the only one from what I gather on the Outlook forum!!
Before you say it, I have tried it on a different computer and browser an cleared my cache etc etc...It’s Microsoft's fault and not mine, funny how it worked when it was Hotmail!!!
Rubbish, rubbish, rubbish!!!
I have two old Microsoft accounts; one is a Hotmail account, the other a free MSN account (found the sign up link a few years back). I'd like to close both as they are no longer used, the problem is billing services won't let me! I seem to be stuck in
a loop that so many other people accross these forums are - please help?!
I'm able to provide both account addresses and unique IDs
Thanks in advance!
I'm able to provide both account addresses and unique IDs
Thanks in advance!
I am trying to log into Microsoft live with another account I have and get the following message:
You've lost access to your email
The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.
You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue.
How do I resolve this issue and get email access for my account back with that email?
The email address is different from the one I am using to post this message.
Thanks.
Vernon
You've lost access to your email
The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.
You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue.
How do I resolve this issue and get email access for my account back with that email?
The email address is different from the one I am using to post this message.
Thanks.
Vernon
I reinstalled my PC with Windows 8.1 RTM bits. The Mail app connects fine to my Outlook.com account (running on a custom domain). When I install Outlook 2013 however it is no longer able to connect. This was working fine prior to reinstalling my machine
from what I recall. It looks like in the past few weeks there have been some EAS issues with Outlook.com so I'm not sure if this is related but since this is the only support channel offered by Microsoft I thought I would add in my report.
After installing Outlook 2013 I followed the guidance on setting up an Outlook.com account. This has worked flawlessly many times before. This time it does not want to accept my credentials:
Using Fiddler I can see the call to the server is returning an HTTP 401 Unauthorized as well:
POST /Microsoft-Server-ActiveSync?Cmd=FolderSync&User=*** Email address is removed for privacy ***&DeviceId=4BB0759DD9A74D9EA1B032913059EF50&DeviceType=WindowsOutlook15 HTTP/1.1
Connection: Keep-Alive
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip, deflate
User-Agent: Outlook/15.0 (15.0.4517.1504; MSI; x86)
MS-ASProtocolVersion: 14.0
X-MS-WL: Outlook/1.0
X-TransactionID: {19971586-D14A-4079-99B8-38CBACB2E72A}
Content-Length: 13
Host: www.outlook.com
Authorization: Basic ---password hash removed---
The password is 100% absolutely correct. I have typed it out in Notepad, copied and pasted into the field to verify that there is no typo. Because the Microsoft account behind this also has two-step authentication enabled I have also tried creating another app password but that also fails with the same error.
To summarize:
After installing Outlook 2013 I followed the guidance on setting up an Outlook.com account. This has worked flawlessly many times before. This time it does not want to accept my credentials:
Using Fiddler I can see the call to the server is returning an HTTP 401 Unauthorized as well:
POST /Microsoft-Server-ActiveSync?Cmd=FolderSync&User=*** Email address is removed for privacy ***&DeviceId=4BB0759DD9A74D9EA1B032913059EF50&DeviceType=WindowsOutlook15 HTTP/1.1
Connection: Keep-Alive
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip, deflate
User-Agent: Outlook/15.0 (15.0.4517.1504; MSI; x86)
MS-ASProtocolVersion: 14.0
X-MS-WL: Outlook/1.0
X-TransactionID: {19971586-D14A-4079-99B8-38CBACB2E72A}
Content-Length: 13
Host: www.outlook.com
Authorization: Basic ---password hash removed---
The password is 100% absolutely correct. I have typed it out in Notepad, copied and pasted into the field to verify that there is no typo. Because the Microsoft account behind this also has two-step authentication enabled I have also tried creating another app password but that also fails with the same error.
To summarize:
- Connected to Outlook.com account on my Windows Phone 8, Windows 8.1 Mail app, but cannot connect using Outlook 2013 on Windows 8.1 (RTM)
- Unauthorized error returned from server
- Same process worked previously while running on Windows 8, Windows 8.1 Preview
- Tried using "www.outlook.com", "m.hotmail.com", "s.outlook.com", and "snt-m.hotmail.com" as server addresses
- Have gone to the service status page and reported problems signing in and syncing email even though it feels sometimes like those reports get routed to /dev/null
A few of weeks ago my Hotmail email account was hacked and 100's of emails were sent to my contacts (both active and non active email addresses) with a link to some diet pill article.
These emails were visible in my "sent items" folder and I automatically received email advice from Microsoft to change my password immediately, which i did.
Now this week, I have received notification from many of my contacts that more emails have been sent from the same hotmail account, however this time they cannot be seen in my sent items. The subject title of these emails range from "Yo, ..."(person's
name), "Hiya..." (person's name), "Sup..." (person's name), etc...
I have again changed my email passwords and run a few different Anti virus scans with no major threats being detected.
Please advise what I need to do to ensure this does not keep happening.
Thanks
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