20 GB ADDITIONAL SPACE om SkyDrive IS NOT PROVIDED AFTER PURCHASE OF OFFICE 365 HOME PREMIUM

08. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
HI ,

I was under impression that 20 GB additional space will be provided on SkyDrive after I purchase Office 365 Home Premium. But so far I do not see it get reflected on my SkyDrive account. 

Today I chatted with the help desk @ https://commerce.microsoft.com , https://answerdesk.support.microsoft.com and called india toll free number 1800-102-1100 and also spoke with microsoft support team in US. Surprisingly , none of them has offered any solution to this.

Is there any one at Microsoft who can assist. I do not want to go thought all the above conversations again.

Thanks,
Suman 

Microsoft Support Team

17. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Hi:

 

I have a problem to sign to my account (more than 14 years I have the same account). I read in the community that I am not the only one with this problem. I can't provide to much information because  I primary used to receive my bills (before pay them) from Bezeq Hotmovil o Bezeq ben Leumi. Look if you want more information from me you can contact me at *** Email address is removed for privacy *** (Isaac is my Spanish name). Please help with this

 

Thanks

 

Isaac maimon

HELP!! MY EMAIL ACCOUNT HAS BEEN HIJACKED AND I’VE BEEN LOCKED OUT BY THE HACKER!!

11. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I AM BEGGING FOR ASSISTANCE FROM MICROSOFT.  PLEASE DON'T ASK ME TO FILL OUT THE ONLINE QUESTIONAIRE - IT DOES NOT WORK IN MY CASE BECAUSE THE HACKER HAS CHANGED MY PHONE NUMBER, MY ALTERNATE EMAIL ADDRESS, ETC SO MICROSOFT KEEPS DENYING ME (the actual account owner) ACCESS TO MY ACCOUNT.  I HAVE HAD MY EMAIL ADDRESS SINCE EMAIL WAS FIRST INTRODUCED INTO THIS WORLD.  I NEED SOMEONE FROM YOUR ADVANCE TEAM TO LOOK INTO THIS FOR ME.  I HAVE BEEN GOING AROUND IN CIRCLES WITH MICROSOFT FOR DAYS NOW - I NEED ADVANCED HELP AND NOT JUST FILLING OUT THE QUESTIONAIRE.

PLEASE SOMEONE LOOK INTO THIS FOR ME. THIS IS A LIFE OR DEATH MATTER - THE HACKER HAS ACCESS TO HIGHLY SENSITIVE INFORMATION AND ACCESS TO MY OTHER ACCOUNTS.  I STAND TO LOSE EVERYTHING!!!!!!!!!!!!!!!!!11

 I HAVE ALL THE CORRESPONDENCE WITH THE MICROSOFT SUPPORT TEAM EACH TIME I FILLED OUT THE QUESTIONAIRE.  I AM CONSTANTLY BEING DENIED WHEN I AM THE RIGHTFUL OWNER OF THIS ACCOUNT!!!!!!!!!!!!!!1  THIS IS COMPLETELY UNFAIR - THESE HACKERS ARE COMMITTING CRIMES AGAINST INNOCENT PEOPLE!!!!!!!!!


I’m having problem verifying my account

26. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I'm having to use a friends id because I can't get help!  I posted:

http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/im-having-problem-verifying-my-account/a5e6e5c4-0e2f-47b9-9b56-78961f1eb4cd

I followed the provided answer and proceeded to:

http://windows.microsoft.com/en-US/windows-live/id-support

Here is the automated email support sent me:

SRX121774698ID - Your Request for Microsoft Support

We are writing to let you know that we have received your request for support and will reply within 24 hours.

If you don't see a message from us within 24 hours, check to see if email from @css.one.microsoft.com is in your junk mail folder.  You can check the status of your request on the Microsoft Support site.

<link>

Thank you,
The Microsoft Support team

Next I received this email:

SRX12117746968ID - Service Request Update 1217746968

We have responded to your support request.  Go to the Microsoft Support site to view our response and follow up on your request.
<link>
<link>

Thank you,
The Microsoft Support Team

Note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail.  Please do not reply to this message.

I followed the link.  The "responded to your support request"  was just asking me a couple of questions.  Something like did I change anything recently.  I can't login to see the actual questions.  However, I posted a response to the proposed questions.

The next email I received was:

Microsoft would like your feedback

Dear Microsoft Customer,

Thank you for using our services.  We would appreciate 2 minutes of your time to answer a few questions about your recent contact with our team...

I'm not going to type all that in.  It was a request for me to take a survey!  There idea of support was to ask me two (2) questions!  They provided NO answer/solution!  I took the survey.  Microsoft's wonderful support aside;

I can no longer log into my account.  Why?  hotmail/outlook.com is now requiring a cell phone/alternative email address for an account I have had since 1999.  I DO NOT have a cell phone.  I DO NOT want a digital leash (cell phone).  My hotmail email account is the only one I have.  It is the only one I've used.  It is crazy to create an account for the sole purpose of validating an existing account.  I don't want another password.  I don't want to occasionally log into an account just to keep it active so that it doesn't get disabled.

I am locked out of my account (and support) because I don't have a cell phone or alternative email address.

Constantly asking me to prove i’m not a spammer when abroad.

15. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
When i am abroad, and sending an email, my account constantly requires me to input a code which pops up on the screen to prove i am not a spammer. The microsoft support team email me perhaps 4 out of 10 times i send a mail, asking me to log in to my account and input a code to send the mail. This is becoming very irritating. Does anyone know how to stop this happening? Thanks! 

My Hotmail account has been hacked twice in less than a week. Please help.

26. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,

Hello,

My Hotmail account has been hacked twice in less than a week. Please help.

A few days ago, when my account was first hacked, I tried to reinitialise my password online (account.live.com/password/reset). But because all of my personal security information had been modified or deleted by the hacker, all of my many requests failed. I kept receiving the same email from the Microsoft Support Team in Redmond:

“Unfortunately, we were unable to verify your ownership using the information that was provided”.

I then tried getting in touch with the UK Support Team (I live in London) to try and speak to someone since the online method wasn’t getting me anywhere. Let’s remain polite and say that they couldn’t much but to re-direct me to the same useless link: account.live.com/password/reset. The person actually mentioned that, as a last resort, they could charge me for trying to retrieve the date, which I found utterly insulting and infuriating. I had done nothing wrong. If anything, Microsoft was the one that failed to keep my data secured and protected, as it is contractually obliged.

I then called the French Support Team (I set up my account whilst in France more than 10 years ago). After the same bureaucratic chat and the same referral to the same useless link in my situation, they did eventually figured out a way to solve the situation. They just sent me a link to which I could reset my password because I had proven my identity and provided all the accurate information over the phone.

This was this morning at around 9am. I was absolutely delighted that a stranger wasn’t in control of 10 years of personal emails, photos, and videos.

Unfortunately, towards midday, I received another email asking me whether I wanted to confirm the new change of email, which I found weird, given that I’d already received a similar email, minutes after I reset it at 9.

The hacker managed to change my password again because his secury information hadn’t been removed by the Support team.

Which I realised later when I tried to log in again on account.live.com/password/reset only to see that the alternative email option wasn’t my email but someone else’s (*** Email address is removed for privacy ***) and my phone number didn’t match the *****80.

So now, because they have multiple unsuccessful recovery attempts for the past few days, I’m actually recommended by the Support Team in Redmond to… create a new account.

I find this extraordinary. I’m no longer in possession of what is mine and the corporation who should be able to solve the issue is letting the hacker win. Absolutely devastating. Please help.

 Thank you.

The host could not be found: socket error 11004

02. July 2013 · Write a comment · Categories: livemail · Tags: ,

I have worked with my e-mail provider for 4 hours today trying to get windows Live mail to "send" it will receive. My provider said there hand to be a harware error in the program for Windows live, Can we download a new Windows Live?  If not what can I do?  I spoke to another Microsoft support team and they explained that you were the people with the knowledge to repair this Reference case #1210118933.

Thank you

*** Email address is removed for privacy ***