Windows Live Mail FAQ
I'm having difficulty in finding a newsgroup server that works. I tried contacting my internet service provider, bellsout.net, but they keep thinking its a microsoft problem. I tried explaining to the person that newsgroups arent run by microsoft, but she still thinks its your problem.
What is a good newsgroup server to get messages ???
reply to my email (at least that's working now) *** Email address is removed for privacy ***
My Address Folder has gone empty. My internet service provider changed settings as my emails were not coming into my inbox. I recently started a gmail account for emails as I couldnt access my emails. Not sure now to restore my contacts.
• Junk Folder
• Junk Mail Settings
• Blocked/Safe Senders List
• Email Rules
• Reply-to address
• Auto-forwarding Settings
Any thoughts?
Obviously it is easy to blame my internet service provider but I am using 2 different sim cards with different companies at different times. (depending on the data available based on my 'service plan')
TIA
We had a temporary issue where spam was being relayed off our server and we ended up on the Live, Hotmail and MSN block list. The spam issue was quickly resolved yet we still cannot Microsoft's email clients. We get the following bounce error:
#5.5.0 smtp; 550 SC-002 (COL0-MC2-F39) Unfortunately, messages from 000.000.000.000 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
I've submitted the block list removal form three time in the past week:
https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&wa=wsignin1.0
I still have not heard any response from Microsoft and it's very frustrating not being able to communicate with these clients. (We pay good money to advertise to their clients).
Per the error, I also contacted my ISP and had an 'elevated' case and they said they could not do anything because it would be up to Microsoft to have us removed.
We are on a dedicated server, don't send spam and aren't on any public blacklists.
Can you someone please help?
Thank you.
I'm really having a problem getting of of Hotmail's email blacklist. Last week, individual, person-to-person emails started getting bounced from our domain with the following message:
*** Email address is removed for privacy ***
SNT0-MC3-F26.Snt0.hotmail.com #550 SC-002 (SNT0-MC3-F26) Unfortunately, messages from 184.81.242.98 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. ##
We had just suffered a minor infection with a botnet rootkit, which resulted in us being put on several popular email blacklists, although we do not think any SPAM was actually sent from our domain. The problem was quickly corrected, and we were cleared
from all of the blacklists, except Hotmail.
Researching the problem, I found this reporting page: https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&wa=wsignin1.0
Which I have carefully filled out three times now. There is never any kind of response or acknowledgement the submission has been received by anyone. And the blacklist is not being removed.
My email server is completely legit, there are no problems with my DNS. I have an SPF record. We do not use any mailing lists, or send any unsolicited mail. All of the emails in question are from a legitimate, verifiable email address, to a single legitimate verifiable email address. So, I have no idea why we would be generating a "name space mining" error. I'm not really even sure what that is.
It seem that this is the forum to discuss these sorts of problems, but the responses I've seen to others with similar problems seem to be mostly form-responses. Is there any other way to contact Microsoft about this matter?
Thanks
Jim Helfer
*** Email address is removed for privacy ***
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