I have a Hotmail mailbox and have made the conversion to switch to an Outlook.com mailbox. However, my Outlook mailbox does not contain any of my Hotmail emails. In addition, I am no longer able to log in to my Hotmail mailbox to access my emails including some that are critically important to my business. Each time I attempt to log in to Hotmail, I am redirected to the Outlook.com mailbox.
I have attempted on many occassions to manipulate the settings under my Outlook.com in attempts to import the emails from the Hotmail mailbox to no avail. I also attempted to adjust the settings so that my hotmail emails would be forwarded to the Outlook.com mailbox. I was prompted to verify my account and, despite numerous attempts, I received prompts directing me to provide my cell phone number so that a verification code would be texted to me. I do not have text messenging capabilities on my cell phone and there is no other option for receiving the verification code.
Please advise me as soon as possible as to how I do the following:
1) Access my Hotmail mailbox
2) Export my existing Hotmail emails into the Outlook.com mailbox
3) Forward my incoming Hotmail emails into the Outlook.com mailbox.
If Hotmail is now Outlook.com, why wasn't the email migration process made more seamless and simple?? I am extremely frustrated as I desperately need to access the aforementioned Hotmail emails.
I have had this account for years and I know I should have made a backup but i am not that tech savvy being in my 60's. Still, i suppose age has no bearing on this but it is a GENUINE EXCUSE.
So HOW can I satisfy your security (which I understand fully and agree with) so as to reinstate my email account.
PLEASE can someone assist me.
Mike Dunn:- *** Email address is removed for privacy *** but to contact me now, use my wife's:- *** Email address is removed for privacy ***
My email id *** Email address is removed for privacy *** got compromised and hacked. People who did this, also changed my alternate email id and phone number where I could have retrieved my id / password and now I cannot access my account. I am in touch with Microsoft and hopefully will get this sorted. But no assurance from their side. I have tried all possible links to reset password, chat, call Microsoft but it seems no one has a solution yet or can send a reset link
This is a genuine case and this account id was with me for past 25 years. All my business, registered and important sites where my id was registered are lost. I cannot even pay my bills as I used to get notification on this id
What a struggle
Can someone help in Microsoft
I need to get a rest link so I can access my id back.
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