I have a Hotmail mailbox and have made the conversion to switch to an Outlook.com mailbox. However, my Outlook mailbox does not contain any of my Hotmail emails. In addition, I am no longer able to log in to my Hotmail mailbox to access my emails including some that are critically important to my business. Each time I attempt to log in to Hotmail, I am redirected to the Outlook.com mailbox.

I have attempted on many occassions to manipulate the settings under my Outlook.com in attempts to import the emails from the Hotmail mailbox to no avail. I also attempted to adjust the settings so that my hotmail emails would be forwarded to the Outlook.com mailbox. I was prompted to verify my account and, despite numerous attempts, I received prompts directing me to provide my cell phone number so that a verification code would be texted to me. I do not have text messenging capabilities on my cell phone and there is no other option for receiving the verification code.

Please advise me as soon as possible as to how I do the following:

1)  Access my Hotmail mailbox

2)  Export my existing Hotmail emails into the Outlook.com mailbox

3)  Forward my incoming Hotmail emails into the Outlook.com mailbox.

If Hotmail is now Outlook.com, why wasn't the email migration process made more seamless and simple?? I am extremely frustrated as I desperately need to access the aforementioned Hotmail emails.