Cannot buy from Store/Cannot add new payment method.

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Hello,


I'm really here and at the end of my tether. I have been on the phone back and forth for about 3 hours between various departments, none of which could help me. I'm calling from the UK too, so it's even more difficult.


I'm having issues buying apps/games from the Windows 8 Store. I have payment methods assigned to my account and can buy/rent films using these methods without any issues.


When I try to buy a game from the App Store or when trying to buy in game DLC (Disney Fairies - 2nd piece of DLC), I am asked to add a payment method as I do not have one associated with my account. I follow the steps and click the add button. I then can see the list of my cards and the option to add more if I like. No matter what I select, I receive the following message:


We can't authorize the payment method. Please make sure the information is correct, or use another payment method. If you continue to get this message, please contact your financial institution. Error details 30225-GOVJFQAAAAAAAAAA-78df542c-9d3b-4476-a08d-a4dae9f5ddce

I have checked with my financial institution and have been assured there are no blocks etc on my account (plus I can buy movies and pay for items via the Xbox Dashbaord & my Windows Phone no problem at all.


Any ideas?


I have noticed that I have some how managed to get a TT & US account associated to my GB account, could this be causing some kind of conflict?


I have also came off the online chat to a very rude individual. I love all Microsoft products. I've got W8, A Surface RT, 360, WP8 and will be getting a X1 but I'm getting really annoyed.


Any help much appreciated!


Thanks.

I have access to Outlook email account, but I can’t open anything?

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com
I can sign into my Outlook email account OK but I cannot open anything. Clicking on folders, read or un read emails does nothing. Please help

Enable password reset for member accounts in Live Admin Center

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

Hi,

 

Is there a way to enable password resets for the member accounts I have created under my custom domains through the Windows Live Admin Center?

I prefer not to publish the domain names to the public to prevent any spams.

 

Please contact me by email for additional details or if you need to know my custom domain names.

 

Thanks,

Jenny

Windows account is suspended

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,



Hi
Can you please help me resolving my live email accont? I have a domain and hosting with godaddy and email domain is registered with live is omscaffolders.com

this account is currently shown as suspended on domains.live.com. the godaddy entries are as attached in the image.

Ajay

windows live mail not working

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I have downloaded window live essentials last week for my packard bell laptop as i use windows live mail to manage various personal and work email accounts.

was all working fine until yesterday when i went to reply to and email and forward emails and I get this message:

"A problem occurred while trying to open this message.

A problem occurred. Please try again"

I have tried to uninstall windows live essentials and this will not allow me to do so.  I have tried to reinstall windows live essentials and also not won't do this either. keep getting error message.

I have tried the microsoft fixit tool and no luck. 

I spoke with microsoft and they want £65 to fix it.

I am running windows 7 home premium  with service pack 1 64 bit operating system.


cannot receive an attachment in my outlook account

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com
I cannot receive an attachment in my outlook account but can receive mail without attachment.please help

Search is broken in Outlook.com

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com
A few days ago, I migrated from Gmail to Outlook.com. I imported about 2GB of old emails from my Gmail account. Since I did that, search is not working anymore. Every time I try to search, I get this message:

"Un problème est survenu. Réessayez ou actualisez la page.  Si ce message continue de s’afficher, allez à État du service pour vérifier si Outlook connaît un problème. "

(translation: "Sorry, something went wrong. Please try again, or refresh the page.  If you keep seeing this message, go to Service status to check if there's a problem with Outlook.")

Of course, service status reports no problem with Outlook.

If I try to search again without reloading the page, I get the "loading" animation for a few seconds, and then nothing (not even the error message).

I tried with different browsers (IE, Chrome, Firefox), on different computers, from different networks (at work, at home...), and I always get the same behavior. I can't search my Outlook.com account from my phone either (WP8, Lumia 920), I get an error saying that it can't connect (which is not true, since I can sync without issue); I can only search in the messages that are stored on the phone, not the ones on the server.

Since I have the same problem from a variety of clients, the problem is probably on the server side. This page from September claims that the problem is solved, but clearly it's not. From what I saw on the forum, many people are still having this problem.

Outlook.com is great, but if I can't search my mail at all, it's just not usable. Please fix this, I don't want to go back to Gmail :(

I have a problem, that somebody has been using my email address and sending spam emails to people from my contact list, what do I do?

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
          I have a problem, that somebody has been using my email address and sending spam emails to people from my contact list, what do I do?

Cannot access service reply and follow up on my request

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
Hello I posted a question regarding my hotmail account that has been blocked. I received this response to the request:

We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1213072144

Thank you,
The Microsoft Support Team

Note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

Microsoft respects your privacy. To learn more, read our online Privacy Statement. http://privacy.microsoft.com/

When I try to access the link it doesnt work. I am unable to view the microsoft support response to my request. Where can I see this?This is a key step in recovering my e-mail address.
Thanks
Konark
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