what happened to my support request SRX1194922897ID?

18. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

So everytime I try and view my support request I get an error, I have tried in many browsers (see below):

 

Please can I have this resolved!!

 

Thanks!

 

marc

 

Reply Failed 
There was a system or a network error and we were not able to retrieve the support request. Please try again later.

 

 

Support Request Closed, lacking resolution

30. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
My support request submitted over the weekend has been closed. I am not able to go into the request and see a resolution. Nor is the product working properly for me. The support request number is 1218613556 I would like to resolution on this issue rather than having to keep posting and getting the run around as to why outlook is not showing my emails to me. This process is becoming convoluted. 

Hotmail Account Blocked and NO SUPPORT

16. September 2013 · Write a comment · Categories: livemail · Tags: ,

Hi all, just like the rest on here I have had my Hotmail account blocked with no real help to unblock it.

I have exhausted every possible google search on resolving this matter with no success.

My email address was setup 5 years ago and I have never really used it other than for my Xbox Live account.

So that means I have not made any folder, sent any email or really remember and such information about the account other than the obvious.

This is stupid that so many people are having the same problems with no real support from the Hotmail team..

every link to recover my account always seems to get me back to the page where I have to fill in the info im having trouble with in the first place?

I have tried to recover my password via my alternate email but I never receive it, I have filled out the information to best of my knowledge.

A lot has changed in the last five years since I setup my Hotmail account as I have moved from the UK to Australia.

So this is my last attempt for help in recovering my blocked Hotmail account before I change my others over another provider with much better support.

Oh just to clarify this account is NOT the account im having trouble with!!

 

CAN I JUST MENTION THE 3 Service Request Update Emails I have received with the link to follow up on my request WILL NOT LET ME VIEW THEM with either the Live ID im using now or the Live ID im having trouble with??

 

06/09/2013

SRX1216295920ID - Service Request Update 1216295920‏

We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1216295920

 

*** Email address is removed for privacy *** is not allowed to view this incident!

*** Email address is removed for privacy *** It looks like someone else might be using your account

 

14/09/2013

SRX1217143905ID - Service Request Update 1217143905‏

We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1217143905

 

*** Email address is removed for privacy *** is not allowed to view this incident!

*** Email address is removed for privacy *** It looks like someone else might be using your account 

 

16/09/2013

We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1217194455

 

*** Email address is removed for privacy *** is not allowed to view this incident!

*** Email address is removed for privacy *** It looks like someone else might be using your account

 

How am I supposed to follow up if I cant access it as I have mentioned this in each support request email?

Is there real people dealing with this or is it all just computer automated replies?

 

I look forward to posting this again when I receive the same response YET AGAIN!!!!

i have a support request but i cant access it

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
every time i try it says "The information that you provided does not match our records. Please try again, or contact Microsoft Customer Service for assistance with your support request."
i also just choose something for the topics as i didnt know what to chose

not allowed to view this incident

07. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I am having a problem sending email from my hotmail account. I am able to log in and receive email but when trying to send mail it says that my account has been "temporarily blocked". Please see the link for further detail:


Anyway, the problem is still there. I tried all the suggestions I had read on the internet, but to no avail. I also contacted microsoft customer support, and they got back to me around 13 or 14 hours later, saying "we have responded to your support request. Go to the microsoft support site to view our response and follow up on your request. 

They tell me to follow this link in the email:

But when i click on it I am given a message which says "*** Email address is removed for privacy *** is not allowed to view this incident." Why is this happening? How can I view the status of my support request? And how can I fix the initial problem in the first link (my account being temporarily blocked).

As mentioned in the initial report (see first link) I have already done the following:
- Changed my password twice (through account settings)
- Reset my password using the "send reset link to an alternative email address"
- Verify my account (through providing my mobile number and entering the code that was texted to me)
- Clicking forgot password and going through customer service to fill out a form asking me for details about my account
- Contacted customer support

What else can I do??? It seems I have tried everything that is in my control!

Cannot Access My Support Request Status

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
My support request has been allocated to the email account I cannot access instead of the one I can access. Therefore I am unable to gain access to the support request status.

This needs to be changed so that the support request can be viewed from the account I am using and not the account I cannot use.

This is getting beyond ridiculous now!


Cannot access service reply and follow up on my request

06. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
Hello I posted a question regarding my hotmail account that has been blocked. I received this response to the request:

We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1213072144

Thank you,
The Microsoft Support Team

Note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

Microsoft respects your privacy. To learn more, read our online Privacy Statement. http://privacy.microsoft.com/

When I try to access the link it doesnt work. I am unable to view the microsoft support response to my request. Where can I see this?This is a key step in recovering my e-mail address.
Thanks
Konark

Can’t review Microsoft Tech Team Response

01. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Following a chat with an agent I was inform to log a support request.  I did (Ref:<my first reference number>) and Microsoft Responded, but I was unable to see the response (Error Msg:<my email> is not allowed to view this incident.). Then I logged a new support request to escalate the situation (Ref:<my new reference number>) and Microsoft responded again, and again I got the "<my email> is not allowed to view this incident." error message.

 

Please note that I am able to use my account, I just can't view the response.

 

Any advice in this regards?

Hotmail Password Issues

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
https://support.microsoft.com/oas/default.aspx?&iid=188&iguid=b0aef5ac-9f96-4749-9b59-c2005ceaef1f_1_3&c=SMC&ln=en-us&st=1&wfxredirect=1

Here is my original support request. To recap:

I have FOUR Hotmail accounts. Up until recently, they were all linked. Now that Microsoft has its new policy of not allowing that, all of my accounts we de-linked before I could change the passwords on each of them. I can only access ONE of my accounts now. I tried using the automated account recovery thing, but it always said my information was wrong. 

All I need is a password reset on ONE of these accounts, and I can unlock the rest. So far, Microsoft support has completely IGNORED my issue, and responded in ways that don't relate to my actual issue. 

This is very frustrating. I need to get into those accounts. Someone PLEASE HELP ME!!!!

I am getting an error when trying to review a response from Microsoft

22. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

The sign-in name that you are using, *** Email address is removed for privacy ***, does not match the primary name that was used to create the support request. To try another way to view this case online, visit thehttp://support.microsoft.com/cs website and provide the information that is requested there.

I get this message.

My account for some reason was cancelled due to unknown reasons and I am in need of the account.

Help would be great because for some reason I can't seem to access the ticket. and I was never provided a serial number to my email.