Good Evening,
We are in need of some serious help please. My wife is having serious problems accessing her hotmail account.
When ever she try's to log on she gets the following message "It looks like someone else might be using your account".
We can't provide all the answers being asked by the microsoft web-site so we can't unlock the account.
She remembers a security alert at work a few months back and suspects her details have been compromised and her account has been hacked.
The back-up e-mail is no longer active so she can't even receive a new password e-mail.
Her e-mail address is *** Email address is removed for privacy ***. She is really beside herself with worry, any advise / guidance would be great.
Thanks in advance
Anthony
I then posted on this forum and was asked some further questions to which i replied, still nothing. All i get now is " this has already been escalated and someone is taking a look at it" its been 2 months FFS!!!!!!!!!!!!!!!!!!!!!
ive even told them that i will provide ID proofs that it is ME that setup and owns the account. its linked to my facebook etc too. it doesn't take a genius to put 2 + 2 together and conclude that its the same person!
i need my account back as its got almost 15 years of info, docs etc. it was my only email address and is linked with everything!
why can't such a HUGE company sort this out in a timely manner, why is it treating soooo many other like me like trash!
1. I renamed the folders / accounts 8/18/2013 I was using windows live mail and was trying to consolidate my 3 email folders / accounts into one email account with the folders.
2. Data was still there after I consolidated folders / accounts until I did a re start and the email accounts were updated in the windows live mail. What I did also effected the outlook folders. Most were gone.
3. No isssues logging in
4. Don't remember clicking on any other links
5. Didn't close account or de activate
6. No isssues logging into the account
7. Last time I logged into my account was today 8/19/13
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