I have not been able to access my account because it is suspended and when I try to fill out the form it says account not valid.  Xbox live has done all they can and after 3 months of trying to get help I have now been sent here to ask Microsoft support forums to help? I need access to a windows live ID to access my own xbox where I have paid for xbox live that I can NOT USE??? is there anyway to reset this email or access this account so I can use my own Xbox?

I can not update my xbox due to the fact I can not log in and I need help to fix this please...?

I'm trying to open an email account for my daughter, but since she's 11 years old, I'm having to go through an age verification process.  Fine.

 

After i enter in my credit card information to charge my $.50, the next page says:

 

Windows Live ID

We're unable to complete your request.

Microsoft Account is experiencing technical problems. Please try again later.

 

After experiencing this error message 3 times now (and i bet charged three separate times) and seeing many others experiencing this problem without any posted solution, i thought i would post here to see if a support moderator would be able to assist.

 

Yes, I've tried this on different computers using different browsers.  Yes, ive cleared out my cache and temp files before.  Yes, all my billing information is there on my parent account.  The error is consistent.

 

Please private message or email me with the information you need.  I'd rather not post that information here for all to see.

 

Thank you for your time.

Trying to open an account for my child.  When I get to the point to verify her account by verifying that I am an adult I get an error every time.  This has been happening for a week now.

We're unable to complete your request

Windows Live ID is experiencing technical difficulties. Please try again later.

  • Customer Support

I get this message every time and the help response has not been helpful at all. Very frustrating experience especially that it is our first windows phone.

Trying to open an account for my child.  When I get to the point to verify her account by verifying that I am an adult I get an error every time.  This has been happening for a week now.

We're unable to complete your request

Windows Live ID is experiencing technical difficulties. Please try again later.

  • Customer Support

I get this message every time and the help response has not been helpful at all. Very frustrating experience especially that it is our first windows phone.
I bought a new windows 8 Tmobile phone for my child and that requires a windows live account. But the problem is that it is asking for 50c Age verification and after giving all the credit card information I am getting an error 
[Windows Live ID Logo]
We're unable to complete your request
Windows Live ID is experiencing technical difficulties.  Please try again later.
[Customer Support link]

So from the above cusomer support link i created a ticket and I got an auto answer as follows.

I submitted a support ticket and Windows Live Hotmail Plus Customer Support sent me the following:
Thank you for contacting Windows Live Hotmail Plus Accounts and Billing Support. I hope you had no difficulty contacting our department.

We understand where you're coming from but unfortunately you've reached the Billing Department for Hotmail Plus subscription. For Windows Live Age Verification, please visit our technical support website for further assistance. (http://microsoftcommunity.com
)

Below are the links that may help you on your issue:

1. http://answers.microsoft.com/en-us/Search/Search?SearchTerm=live+age+verification&CurrentScope.ForumName=&CurrentScope.Filter=&askingquestion=False


2. http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin/how-do-i-change-the-dob-for-a-child-account/9e202b21-8b9a-4ed2-92d4-2014a2dbe0ea


Thank you, hoping I was able to help you somehow.

Regards,

Windows Live Hotmail Plus Accounts and Billing Support

Please help I am going in circles now.

I have a nokia lumia 510 and am not able to download whatsapp,it says the windows live id serivece is not available

I recently changed my windows live ID primary alias, because I was using an email address from a local ISP that I no longer wish to use.    After I changed it, I began to have problems with my outlook.com account.  I did this on Monday and purchased a Windows phone that I tried to link the account with today.  This is a brand new phone.  When I tried to connect my phone to my account I received an error message that my email or password is incorrect.  Also, my one note folders are no longer syncing with sky drive after I changed my primary alias.  Please help me. Thank you.  

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