All the folders under My Computers are empty after a restore

28. May 2014 · Write a comment · Categories: Outlook for Mac · Tags: , ,

Hello,

I backed up the Document folder on a Macbook Air because I want to restore the Outlook for Mac data on a new install of Maverick.  I have updated the Office for Mac 2011 on the new installation and its all up to date.  I then created a new profile to set up the Office for Mac and copy and paste the Office 2011 Identities folder.  Upon open the Office, I got a prompt to rebuild the database which I did and in the end the program open up.  I see all the end users' Local On My Computer folders.  She has hundreds of the local folders but NO EMAILs.  Basically the backup I made has 15 gig of data so I know the emails are there.  

I have also try to re-create a new profile, copies all the folders under Data Records, rebuild the database and none work.  I am getting stress out because she has over 15 gigs of emails and I know I have backed them up but they are not showing up.  All the folders/subfolders under My Computers are there.

Please help.

Thanks,

Helen

How to purchase the Outlook for mac upgrade in INDONESIA?

11. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,
How can I purchase the Outlook for mac upgrade in Indonesia? The country is not on the list.  I bought the Office for Mac 2011 Home & Student version at a local Apple Premium Retailer in Indonesia but now want to upgrade to include Outlook.  How do I do that? On the online store Indonesia is not included.