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Facebook Contact Missing in People Site/App

19. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Facebook, microsoft

Similar to a post someone encountered last year, I have a single contact (my best friend) who doesn't appear to show up in either the Outlook.com website or the Windows 8.1 People app. All other contacts appear correctly, and this specific missing contact appears on my Lumia 925 correctly. I've re-linked my Facebook account, which had no effect.

I've reached out to this individual to see if perhaps he somehow "blocked" the Microsoft app in his FB settings (I noticed that "Windows Phone" is, in fact, a separate app) Is there any diagnostic method available to an end user to determine the specific results of the API calls that Microsoft is making on their behalf that could identify if it is in fact Facebook not returning the data?

told I could send and receive emails still with webtv.net, but I can send and not receive

19. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, WebTV address

I had to go to outlook.com when Microsoft closed WebTV. We were told that we could still send and receive emails if we made a new alias. I made an outlook address the primary. The WebTV address can still send but it can't receive emails. I checked the settings and they are set for sending and receiving emails. People are getting back anything they send to my WebTV address as undeliverable. Outlook even sent me an email stating that I could still send and receive mail to the old address. I would appreciate some kind of solution. Thanks.

what do I have to do to shift from hotmail to outlook mail

18. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: hotmail, microsoft, Outlook mail

My main email a./c is at hotmail.
I understand Microsoft is moving to a cloud based system known as outlook.com

It is not clear to me what I'm supposed to do. Am I to create a new a/c in outlook.com?
Do I need to inform my contacts to change my email address from hotmail?
Can anyone direct me to a clear page of instructions please.

thank you

Hotmail Account Hacked, Cannot Recover

18. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Hotmail Account Hacked, microsoft, phone number, security question

I have a hotmail account that I cannot recover due to it being hacked and the information changed. My security question is now in Arabic and the cell phone number associated with it now is a number I have never seen. As such, when I try to use the recovery questionaire to try to reset the password, it just kicks back saying I have the wrong/not enough information (duh). I tried calling 1-800-Microsoft, but the gentleman that helped me directed me to the recovery service and said there is no other way to reset the password.

Somebody tell me that this is just a bad dream, and a company like Microsoft has the ability to provide the basic service of returning a hacked email to it's rightful owner. Thanks in advance.

Accidently change ddate of birth in personal info. Microsoft now thinks I am a child Help!

18. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: date of birth, microsoft, personal info

Trying to limit so many ads I tried to upgrade settings. I accidently changed my date of birth in my personal info to 2013 instead of my real date of birth for my account I've had for many years. I was blocked and had to invent another account, pay 50 cents for Hotmail/Microsoft to check that I (in my "parent's account") am an adult. I am now back into my own account with my "parent's permission". I cannot go in a change my date of birth to get rid of the parental permission issue. What can I do?

Why am I not receiving any emails at all!??

18. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft

I too cannot receive any emails - not even junk. Called microsoft and they were no help. I have tried suggestions offered by community and like others - my settings were all correct. Am losing patience after spending nearly an hour on phone with microsoft and being switched to 3 different departments - to finally be told they can't help me but to try support.microsoft.com So I tried that and can't get live chat and have ended up here - Please help

windows 8.1 local account disappeared

17. October 2013 · Write a comment · Categories: livemail · Tags: microsoft, Microsoft account

When I upgraded it asked me to create a Microsoft account but I assumed that this would be a new account and one that I would not need to use so I did not need one and put junk information in. I then found out that this information had been used to change MY OLD LOCAL ACCOUNT to some online Microsoft one. I now cannot log into that account as I do not know the password I entered or the junk telephone number i entered. I do not want an online account but mostly I want to be able to access my old files on this computer. As it is no longer a local account I cannot change its password on my PC. There need to be a lot of warnings that your local account is going to become an online one.

I assume if I create a new local account with the same name as the old local account this will not miraculously give me access to my old files?

This is a shambles and by far the worst Windows upgrade I have done.

Why should I be forced to have a Microsoft account when I did not before hand?

Request to Whitelist our IP for Account Creation

17. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account creation, gateway IP, microsoft, Windows Phones

We're setting up a number of users (about 90) on Windows Phones but they're getting the predicted Error 450 when it comes to creating a Microsoft account to access the store as we all come out from the same gateway IP.

We are Office365 users if that's relevant.

How can I get our IP white listed OR is a users Office365 account good enough to access the store?

so no more Skydrive integration on Windows 8.1 unless one login with a Microsoft account??? Really???

17. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, SkyDrive

so no more Skydrive integration on Windows 8.1 unless one login with a Microsoft account??? Really??? this must be the stupidest decision ever.... how people that work in an office where user names are governed by a domain server, or people that has being using Skydrive since day one like me using local accounts are going to keep using it? I need to keep my current user name and password so I can keep connecting with the rest of the machines in my home and my office, I do not want to have to redo all my network because you want me to login with your account... you just made Skydrive unusable for a lot of people like me.... I'm going to kill my subscription as soon as I find a replacement, which by the way, are many and they do not force you to use weird logins.... I'm really tired of Microsoft doing these stupid things...

Thanks for complicating things without a reason....

How do I ensure that I do not lose files on my Skydrive?

17. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: credit card, credit cards, microsoft

Can anyone help I seem to have hit a perfect storm. Just as my Skydrive storage came up for renewal my bank discovered attempted fraud on my credit card cancelled my existing credit cards and issued me with new cards. As a result my renewal charge failed. I received an email from Microsoft informing me and asking me to provide valid card details. I attempted to do this but I have just changed employer and used my old work email for my account security. I have to change email this now, which I can do but as a security measure Microsoft will not let change this email until the middle of next month. As a result I cannot change my credit card details. This date is long after my Skydrive renewal charge is due. Is there anyway that I can ensure I do not lose data on my Skydrive until this is resolved? There seems to be no way to contact Microsoft directly to resolve this.

Question about Outlook Express