I have been told that it will take MSN upper echelon support to resolve my issue, and that I should post here to receive that.
Resolution needed: I need a support engineer to go into my account and make the alias the primary and the current primary, an alias - or remove it entirely if that's what needs to be done.
Why: Due to the primary address not containing a Microsoft domain I am unable to sign up for such Microsoft services as "add-free Outlook".
Reasoning: It is fundamentally unreasonable that I must make two separate Microsoft accounts to experience the full range of Microsoft product offerings because you encouraged me to use an existing email address to create my Microsoft Account at the
time of purchase of MS Office Home Premium.
I think we can all agree that there are enough identities to manage for the average on-line consumer already. The entire point of a Microsoft account is to remove redundant/conflicting/different "versions" of the same customer.
Please let me know what the next step is to resolve this issue. Add removal from Outlook is a deal-breaker for me and I am currently choosing which platform to base all my Cloud dealings with - Google or Microsoft.
Thank you for your time.
I Have A Main Account For Xbox Which Is "Your pro Bang" and it is linked to an email that Microsoft is saying that the email is not linked with any gamertag on the xbox roster i have several accounts and none of them seem to work for my account the email
is *** Email address is removed for privacy *** and its not working out when i log into xbox it signed me out of live and wen i try to log back in it has my email *** Email address is removed for privacy *** and when i press accept it shows that the email i have entered doesn't have an xbox live member ship this is the client
number ive been talking to (remove PII)
I wish to close/delete my microsoft account entirely. I don't use it anymore, so I wish to get rid of it. When attempting to press the "Close account" button within my settings, I receive this message: "You need to cancel any paid services or Microsoft
Points account associated with your Microsoft account." When under my subscriptions page, there is only a trial to Office 365 Home Premium(which has expired), and a Prepaid Xbox Live Gold Membership which has been canceled. Please, I want this account deleted
ASAP and I am unable to do so.
Help. My hotmail has been hacked, I’ve reset the password and they still have control of my account.
This is the reply I recieved..
We recently received a request to recover your Microsoft account xxxxxx@hotmail.com. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
We have taken the additional step of blocking your account *** Email address is removed for privacy *** until we can verify you as the account owner. This will prevent any further use of the account, and protect you from any possible malicious activity.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely as possible.
Helpful tips for filling out another form:
- Answer as many questions as you can.
- Use the information you provided when you created the account, or last updated it.
- Submit the form from a computer you frequently use.
- You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
- Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” rather than “hotmail.com”.
Ready?
Thank you,
Microsoft Support Team
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA
Account recovery request 95457556 is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. Microsoft respects your privacy. To learn more, please read our Privacy Statement.
I don't have a lot of information on the account and so i recieved an automated reply saying they couldn't help me. Now i was directed here? Someone please help as i have very important stuff on that email that i need to access!
Help. My hotmail has been hacked, I’ve reset the password and they still have control of my account.
This is the reply I recieved..
We recently received a request to recover your Microsoft account xxxxxx@hotmail.com. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
We have taken the additional step of blocking your account *** Email address is removed for privacy *** until we can verify you as the account owner. This will prevent any further use of the account, and protect you from any possible malicious activity.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely as possible.
Helpful tips for filling out another form:
- Answer as many questions as you can.
- Use the information you provided when you created the account, or last updated it.
- Submit the form from a computer you frequently use.
- You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
- Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” rather than “hotmail.com”.
Ready?
Thank you,
Microsoft Support Team
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA
Account recovery request 95457556 is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. Microsoft respects your privacy. To learn more, please read our Privacy Statement.
I don't have a lot of information on the account and so i recieved an automated reply saying they couldn't help me. Now i was directed here? Someone please help as i have very important stuff on that email that i need to access!
This bizarre incident took place last night which makes me suspicious that it *might* be a hack job although with Outlook, one can never be sure.
Long story long, last night my Outlook e-mail page was suddenly replaced by the Microsoft sign-up page informing me that I needed to enter my password to verify my account as I was trying to access some "sensitive info". Actually, I was simply reading my e-mail. I ignored it thinking it was a hoax but later when I returned to my e-mail Inbox page (it's also my home page BTW), lo and behold after a few moments I was confronted by this request to once again verify my account. Not being in the best of moods I ignored it and went to bed.
This morning when I logged on to the Interwebz, I was immediately confronted by the aforementioned sign-in page and not the usual sight of my Inbox page, so in desperation or exasperation (take your pick) I entered my password into the box as requested. I was then taken to another page which said "Yes, we are being a bit over protective here but can you add your security passcode too?" My what? If added "If you don't have one or have forgotten it, which e-mail address shall we send it to?" and listed a corrupted version of my e-mail addresss. Now I was really concerned as to why an erroneous addy would be listed on an alleged official Microsoft site.
At this point I clicked the "I already have it " link which called up another page informing me that I would get this message again in 6 days (or 6 weeks - can't remember which) before FINALLY sending me to my e-mails.
So, my questions are these:
Can someone from Microsoft/Outlook or better yet, Planet Earth, please confirm or deny that this is either a genuine but ridiculously elaborate safety procedure or a hacking hoax?
Has anyone else experienced this or am I alone?
Is there a fix for this?
I never had these problems with Hotmail...
Thanks in advance.
Long story long, last night my Outlook e-mail page was suddenly replaced by the Microsoft sign-up page informing me that I needed to enter my password to verify my account as I was trying to access some "sensitive info". Actually, I was simply reading my e-mail. I ignored it thinking it was a hoax but later when I returned to my e-mail Inbox page (it's also my home page BTW), lo and behold after a few moments I was confronted by this request to once again verify my account. Not being in the best of moods I ignored it and went to bed.
This morning when I logged on to the Interwebz, I was immediately confronted by the aforementioned sign-in page and not the usual sight of my Inbox page, so in desperation or exasperation (take your pick) I entered my password into the box as requested. I was then taken to another page which said "Yes, we are being a bit over protective here but can you add your security passcode too?" My what? If added "If you don't have one or have forgotten it, which e-mail address shall we send it to?" and listed a corrupted version of my e-mail addresss. Now I was really concerned as to why an erroneous addy would be listed on an alleged official Microsoft site.
At this point I clicked the "I already have it " link which called up another page informing me that I would get this message again in 6 days (or 6 weeks - can't remember which) before FINALLY sending me to my e-mails.
So, my questions are these:
Can someone from Microsoft/Outlook or better yet, Planet Earth, please confirm or deny that this is either a genuine but ridiculously elaborate safety procedure or a hacking hoax?
Has anyone else experienced this or am I alone?
Is there a fix for this?
I never had these problems with Hotmail...
Thanks in advance.
hi, my daughter is having trouble accessing her emails, we have tried everything imaginative.
firstly she tried to log into her email account and it did not work, it then said "it looks as though someone else is trying to use this email account"
so she went ahead to fill out the form to prove the account was hers, she had to provide recent emails she'd received/sent of which she could only remember a few as she can't access her emails to see what the addresses are, she also had to provide password
changes but she has never changed the password so there wasn't enough information.
she contacted Microsoft and provided my email as an alternate, they gave her a number/code, shortly after I received an email from Microsoft, I gave them the number/code she was given then I received another email from Microsoft which again had a form
to fill out so she filled it out and then I never got another email back.
she left it a few days then tried to log in her email account again but sadly no luck so she filled out the form again this time she gave her boyfriends email for them to contact, he received an email saying "they were unable to verify the account was
hers with the information provided and that they've now blocked her email account until they can verify its hers, to prevent further use and to protect from possible malicious activity"
NOTE: she has tried to log in on both laptop and mobile device (none work)
could anyone please help my daughter get her email account back, thanks in advance
Following a chat with an agent I was inform to log a support request. I did (Ref:<my first reference number>) and Microsoft Responded, but I was unable to see the response (Error Msg:<my email> is not allowed to view this incident.). Then I logged a new support request to escalate the situation (Ref:<my new reference number>) and Microsoft responded again, and again I got the "<my email> is not allowed to view this incident." error message.
Please note that I am able to use my account, I just can't view the response.
Any advice in this regards?
I agree 100%. Hotmail was fine. I too am loath to change my email address however if the junk continues then I will certainly change to something else. Surely the bvrains at Microsoft could find another way to satisfy their greed!
I am writing this email after speaking with Microsoft Customer Support regarding the recent security breach of my msn.com email account. We have gained control again of the account.
My concern is that I became aware of information in the inbox that could compromise my identity, i.e. identity theft, and other possible concerns such as payment and security information being available to the hacker.
My son, who is an IT professional pressed that I should request a "security log" from Microsoft to determine the nature of the breach and to assess the threat. I was able to confirm with the Customer Support technician I spoke with this morning that I could email *** Email address is removed for privacy *** and a security report would be sent to me in 24 hours.
I appreciate the wonderful service I have received from your company. It appears that your security team recognized the breach and took steps to limit the hacker's access. I am tremendously grateful.
The timeline for the events, gauged by activity in sent mail and the inbox, is that at approximately 2:53am on Friday morning the 26th of July the first spam message was sent. My son recognized the threat at around 7pm on Saturday the 27th, having received a message, and at that time we attempted to log in but needed the code to do so. My wife was out of town so it took till Sunday to regain access to the account, where upon we changed the password and began our review.
Please furnish me with a security report that covers this time frame and any attempts to access my account in the days prior.
I was asked to create a post in this forum about the request. Please respond...
My concern is that I became aware of information in the inbox that could compromise my identity, i.e. identity theft, and other possible concerns such as payment and security information being available to the hacker.
My son, who is an IT professional pressed that I should request a "security log" from Microsoft to determine the nature of the breach and to assess the threat. I was able to confirm with the Customer Support technician I spoke with this morning that I could email *** Email address is removed for privacy *** and a security report would be sent to me in 24 hours.
I appreciate the wonderful service I have received from your company. It appears that your security team recognized the breach and took steps to limit the hacker's access. I am tremendously grateful.
The timeline for the events, gauged by activity in sent mail and the inbox, is that at approximately 2:53am on Friday morning the 26th of July the first spam message was sent. My son recognized the threat at around 7pm on Saturday the 27th, having received a message, and at that time we attempted to log in but needed the code to do so. My wife was out of town so it took till Sunday to regain access to the account, where upon we changed the password and began our review.
Please furnish me with a security report that covers this time frame and any attempts to access my account in the days prior.
I was asked to create a post in this forum about the request. Please respond...
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