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I received the message “That Microsoft account doesn’t exist” today. Yesterday did sign in.

18. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account
Yesterday I signed into my second Hotmail account.  Everything worked OK.  This morning I signed in, and got the message "That Microsoft account doesn't exist".  I tried several times.

Microsoft Account – unable to login in or create new account

18. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account, verification
Dear,

My girlfriend just bought a new laptop with Windows 8.
she tried to create a Microsoft account, but when clicking on the verification mail, it says that the link has expired and we should request a new activation link.
However, when trying to login, to the website - in order to resend the verification mail- the system says that the password is incorrect.
When performing a reset of password request, it tells us that the account does not exist.
When trying to create a new account, we get the message that this Microsoft account is already is use.

Can you please help as she is unable to finish the configuration of her computer.

Thank you in advance!

kind regards,
Jeremy

Xbox live password reset no access to email linked to account

18. September 2013 · Write a comment · Categories: livemail · Tags: bellsouth email, Microsoft account, Microsoft Account password
I am unable to reset my Microsoft account password due to a non-existent bellsouth.net password linked to it. The account was set up over 8 years ago when I set up my Xbox live account. I contacted AT&T(bellsouth) and confirmed this account has been deleted due to inactivity. My security question answer is not working either. I have completed the form with credit card billing info etc for my Xbox live account and the response I receive back is "email address from a provider other than Microsoft." And then prompted to have password reset sent to the bellsouth email which is not existent anymore.

Please help me to reset my password and change the email address associated with my Microsoft account.

Here is the  account recovery issue number is needed: 101745050

Cant use @msn.com as primary microsoft account alias.

18. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account name, Microsoft account, Msn

Until recently I had my @msn.com email as the primary account name and a secondary email on a Office365 domain.   I could happily login to Office.com (msn stream) and into Office365.com (work email stream) separately and with using different passwords and keeping the email boxes separate.  Last week I changed the Primary Account Alias to my Office365 domain.   At which point I can no longer login to Office.com as it creates the error message " You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, .....".  Clicking 'here doesnt resolve it.

So on trying to reverse the assignment of my primary account email alias back to @msn.com , the microsoft account now returns " you cant use @msn.com in you Microsoft email address, please try a different email address.

 

Note :  the reason why I am keen to keep the email logins separate is that when I have tried to include the @msn.com email into my Office365 email , it tends to bring all the emails into the same inbox rather than keeping the email streams as separate entities ...any help please?

 

The Microsoft account is incorrect. Please try again.

18. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account
I have an email address which I am trying to reset the password however the current message is being displayed "The Microsoft account is incorrect. Please try again." Any solutions?

The Microsoft account is incorrect. Please try again.

18. September 2013 · Write a comment · Categories: livemail · Tags: Microsoft account
I have an email address which I am trying to reset the password however the current message is being displayed "The Microsoft account is incorrect. Please try again." Any solutions?

How can I get my account re-activate after deleting it by accident?

18. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account, Microsoft partner

Hey,

 

I have deleted my Microsoft account by mistake. Being an Microsoft partner I have tried all possible things. Even phoned the guys in UK. All my work is my account for the last 8 months and I need to get my account up and running as soon as possible. We are a support company in the IT field and I rely on my pc as well as all the programs available on my account.  I can't access Skype or send mails which is the most important part in my work....

 

CAN YOU PLEASE HELP ME WITH THIS???

 

 

Regards,

Hardus Sadler

How can I change my Microsoft Account email address and ID?

17. September 2013 · Write a comment · Categories: livemail · Tags: Gmail, microsoft, Microsoft account
A little background:

I made a Microsoft Account many years ago for Xbox, and as such has a lot of things attached I'd like to keep. However, it was made with an email I no longer use due to a change in ISP (I was with Sky, hence had a Sky email). I now have a new email address (Gmail)

As I no longer use Xbox, I have not needed to update information. However, as I recently got a Windows 8 laptop, I created an account with my new email address. However, as I wanted to keep my old Microsoft account (with features like Windows Live, which I still use on some games out of necessity) I deleted this new account.

However, I cannot add the Google Mail address as an alias, as I am informed that 'This email address is already taken. Please try another one.'



Ideally, I would like any links to my old email removed and updated (contact preferences changed to Gmail, ID changed to Gmail etc.)

Is this possible? Thanks.

Can you confirm this account has been deactivated?

17. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: deactivate, Microsoft account
Hi,

About a week ago I was trying to deactivate my old Microsoft account and was having trouble. I think I finally managed to get the account to deactivate and would just like someone to check if the account has been deactivated and will be deleted after 365 days of not been used.

The account is: *** Email address is removed for privacy ***

I tried the same thing around 3 years ago and it clearly it did not work.

Any help would be appreciated.

Thanks.

Email verification doesn’t work. Therefore I am not able to change my primary alias.

17. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: email verification, Microsoft account, Reply Hi Mark
I'm trying to change a primary alias. The email verification is sent, I click the link, it does not do anything. The alias remains unchanged.
I received this response from microsoft (Jessa_R)in an email but the link provided does not work:

Reply

Hi Mark,

I understand you are having issue changing your primary alias because of the email verification that is not working.

Please be informed that there is new a secure online form to report Microsoft account issues. Microsoft account forum on Microsoft Community will be removed and you will no longer be able to create new threads in this forum.

Please post your questions in this link where we have private support moderators that will help you with regard to your concern.

Note: I am now locking this thread. For customers having the same issues, please refer to the link that I have posted above.

Thank you.

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