Question about Outlook Express

Greetings,

I received an email from one of your expert and it did not work to recover all my old data.  This is making my life impossible.  As I already said, I am unable to see my old emails, contacts, music, either I am NOT RECEIVING ANY NEW emails. You are the experts and are making this mission impossible.  I receive an email from my personal provider which IS att.net and I try to  follow all the instructions and nothing happen.  I use to have Hotmail as my private emails and now everything has been disappeared. I have been trying and trying in order to find out the way to get back to my old emails and have not been successful.  I went to Hotmail as it has been explained  to active it step by step and it says it is working, but if it is working, why I am not receiving any longer my new emails? Then it shows up Outlook and it says it working, but at the same time  it mentioning (if you have if I have a Yahoo Mail Plus account and indicating if I have already PAID for Yahoo) Well, I have an email with att.net which brings me to yahow emails.  Really, this is so complicated and only an expert  should help people like me that not are not an expert with computers  

I wish from an expert to guide me step by step to get back TO all my OLD emails, contact, pictures, music and addition Emotions Faces.  I loved this portion to be set up again into your my emails and I am sure that some people too

PLEASE CAN SOMEONE WILL BE ABLE TO HELP ME TO RECOVER MY EMAILS AND ALL THE OTHER ITEMS ISSUES.

Your prompt attention to this matter will be appreciated.