My name is Tom. My Hotmail account is *** Email address is removed for privacy ***.
I have a problem that goes back over 7 years. The font changes in my Hotmail emails, and friends complain the problem is distracting and makes my emails very difficult to read. The font changes size, color, (black to gray) and font styles, (from Arial, to Times Roman, and others as well.)
It happens in all browsers but seems to be less pronounced in Internet Explorer. With Mozilla and Google, browsers that I prefer, (sorry Microsoft) the problems crop up more often, but to be clear all browsers are affected. Longer emails with more editing are far more plagued by these changes in type.
These emails usually employed spell checks, cut and paste, and rewrites.
Though I've tried many times, the font problem can't be fixed by the usual Hotmail email account settings.
This has been going on over many years, with every computer - (more than 4) - and every operating system, from XP, to Vista, to Windows 8
I have tried this Microsoft post to the Forums route before. It was years ago. They asked me to download a special program that monitored my account and save information for them. I did that and I sent the results back in from time to time, as requested. This went on for months, but they either, were not able to find a solution, or they were unable to fix it, or they simply forgot about the problem and never got back to me. When I wrote in, the moderators were always well meaning and seemed surprised that nothing was happening. They tried to find answers about what was happening but to no avail. So, after many tries I gave up.
At the time, moderators suggested I simply get another Hotmail account, but my account uses my name without any numbers, underscores, or other distractions.I've used this Hotmail account since there was a Hotmail. It has been the primary way people contact me. I've used it for business as well as personal emails.
I'm certain the problems have come about because of a glitch in my individual account's programming.
I asked back then, and I ask you now, could the technical people that oversee Hotmail simply re-install the programming that operates my account and resolve this problem... or ...perhaps transfer my present address (my name) to a new working account?
My friends find it very distracting and complain about it. It's a problem for me because I have no control over this glitch and my Hotmail emails go out looking badly. They have to be decoded to be taken seriously.
Please create a private message area for me where I can speak to a clever tech a who can resolve this issue.
Thanks for your help, time and attention.
Tom
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